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Retrieving my account on one of my devices

ndangelo
ndangelo Posts: 1

Level 1

I deleted the app from one of my devices due to the technical issue including it freezing.

Answers

  • Snow_Rider
    Snow_Rider Posts: 2,643

    Hello! I’m so sorry to hear you experienced a freezing issue 😓 If you deleted the game but have an account, no worries—your progress is safe! Just sign back into your account to retrieve it.

    If you never connected the game to an account, I’d highly recommend creating one to keep your progress backed up. You can connect the game to either a Kingdom account (using your email) or Facebook.

    Let me know if this helps! 😉

  • Pamchri
    Pamchri Posts: 3

    Level 1

    edited November 12

    that still didn’t work for me!!!

    Frustrated in Houston!

    *Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules 

  • Pamchri
    Pamchri Posts: 3

    Level 1

    can anyone help?

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