Petopia reset to level 1 (EDITED BY CM: UNDER INVESTIGATION)

mouse1975

my game has reset also. Im now on level 1 and yet i was in the 30s. I have cleared my phone and still no fix. App is upto date.

Snow_Rider

Hey Pet Savers! Thank you so much for bringing this to our attention 🧐 That does sound like unusual behavior, and I’ve already shared your reports with the team so they can investigate further.

I’ll keep you updated as soon as I hear back. Thanks for your patience!

wenmagne

https://community.king.com/en/pet-rescue-saga/discussion/comment/3216171#Comment_3216171

I play on my iPhone. It just happened again this morning, back to level 1.
Petopia is broken.

Lynette

https://community.king.com/en/pet-rescue-saga/discussion/comment/3217578#Comment_3217578

Thanks for letting us know @wenmagne - this problem is being investigated.

Snow_Rider

Hi again! 👋

To help us investigate further, we’d like to know if your rewards remained the same after your level progress was reset to 1 and whether you’re still able to collect them. Also, can you confirm if you’re able to continue upgrading Petopia as usual?

If you could share some screenshots, that would be incredibly helpful! 😻

McGreen55

https://community.king.com/en/pet-rescue-saga/discussion/479056/petopia-reset-to-level-1-edited-by-cm-under-investigation

https://community.king.com/en/pet-rescue-saga/discussion/479056/petopia-reset-to-level-1-edited-by-cm-under-investigation

The same thing just happened to me just now. I was on 1331 and it started me back at 1. So upsetting. I just completed the hardest level that took me a month to complete

McGreen55

https://community.king.com/en/pet-rescue-saga/discussion/comment/3217671#Comment_3217671

Everything is gone. It started back with nothing

McGreen55

it’s starts back at 1 everyone I sign on. Please hurry up and fix this damn problem. It’s so frustrating to say the least. Thank you

jeanps

Hi @Snow_Rider

My Petopia has just reset to level 1 again - second time this has happened-but all the quests are unchanged and tells me I’m at level 31. I can play as usual, last time I restarted back to level 1 I got back to 16 before it reset again. Plays as normal, just the number on the main screen changes

Lynette

https://community.king.com/en/pet-rescue-saga/discussion/comment/3221238#Comment_3221238

Hi @McGreen55 it is not the game resetting that this post is about, but the bonus game, Petopia.

If you have lost actual Pet Rescue Saga progress please read here:

https://kingcare.zendesk.com/hc/en-us/articles/10757309955485-I-can-t-find-my-progress-in-the-game-How-to-retrieve-your-levels#%20