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Rustys54

Keep trying to get account connected. Will not connect. Please advise.

Alex_The_Witch

Account connected

Rustys54

Mar 24, 2025

Keep trying to get account connected. Will not connect. Please advise.

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Hey there! I'm sorry to hear you're having trouble signing into your account. For issues of this kind, please reach out to our player support team:

How to contact Player Support from the game to report an issue!

CommunityTeam

Apr 20, 2022

NOTE! You can follow the same steps with other topics as well, just remember to pick the topic that best describes your issue!

Depending on the game, when you open the game app you either have 3 lines or a cogwheel you can tap on which gives you access to settings.

https://us.v-cdn.net/6030983/uploads/CY06B4LDHYX2/screenshot-2022-04-20-at-14-56-18.png

Once in settings, look for a❓, Help Center, or Customer Care option:

https://lh3.googleusercontent.com/w4xgRgvRwdTM8JWnDftjBrRXcdCIV1OfpoXXofINmV_2jbH6YAQj2l9UMUPiRS56A0gC7NJLhWOLlzPLaZMDmPJBSNbhUM0H_ZvLuPgj08SZn13VZa21g7u65kVbgwg9HfykQEBw

Next, select Exemple:"Purchases and Gold Bars" (remember, pick the topic that best describes your issue)!

https://lh5.googleusercontent.com/awEIkLdyBnFpfgCjqJIglF9FNp9dTXyYxYOSc3zmGO_lpaIwOUW_kpYREw6E7Jo-YNSIvMBmNh9S-nGlPj1VzATKtd3wt35plotgrj065kdrqIVTZGY0AGGYgjv25j8RXqFF2w6p

Next, choose any topic from the list and:

https://us.v-cdn.net/6030983/uploads/6RDE6H7JC8D1/image.png

Once you've picked a topic, scroll all the way down until you see "Contact Us":

https://us.v-cdn.net/6030983/uploads/ROWKNUMYZHW5/screenshot-2022-04-20-at-15-50-41.png

Make sure you chose the correct topic:

https://us.v-cdn.net/6030983/uploads/79HTXZDQUV8B/screenshot-2022-04-20-at-15-51-25.png

Note! Once you have sent your request, you might receive an automated response so please reply back to this email, and an agent will be in touch. It can take up to 72 hours before you receive an answer.

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Thanks in advance and have a great day!

Rustys54

https://community.king.com/en/pet-rescue-saga/discussion/comment/3293824#Comment_3293824

Thank you, connected now.