Issues with the sound and update

deloresw000 · June 7

the music actually starts then stops. The update page is still hanging around. How to fix these issues?

Alex_The_Witch · June 8

https://community.king.com/en/pet-rescue-saga/discussion/500356/issues-with-the-sound-and-update

Hey there! I hope you're doing well.

I'm sorry to hear you're experiencing these technical issues.

Could you please tell me which device you're using and what's the game version you're currently on?

Thanks in advance and have a great day.

deloresw000 · June 8

https://community.king.com/en/pet-rescue-saga/discussion/comment/3339601#Comment_3339601

I’m using my iphone14.

Game is PET RESCUE

Kevin_ · June 12

Hi @deloresw000 , I appreciate the additional information.

Could you please help us confirm the game version you have? This can be found by searching for the game in your respective App store from your device.

Alex_The_Witch · June 15

https://community.king.com/en/pet-rescue-saga/discussion/comment/3339799#Comment_3339799

Hey there! Thanks for informing of the device you're using.

Please follow these troubleshooting steps and let me know if they fix the issue:

Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds
Update your device to the latest version of iOS and check for any updates for the game app
Make sure that you have enough storage on your device. We recommend having at least 2GB free - to check this see this link

If they don't work, please send me the following details about your device and game version:

Which Software Version is installed? Go to Settings > General, then tap About to find your Software Version.
What version of the game are you running? Open the Settings app. Go to General > Usage. Under the Storage section, wait till it shows the list of apps. Click on the game app to see the App Version.

Thanks in advance and have a great day!

Issues with the sound and update

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