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Pet game is frozen!! How do I unfreeze. I deleted and added again but still frozen
Great to hear and you are welcome! đ
I turned off my iPad and turned it back on and the problem was resolved. Thank you
Hi dear welcome to our community
Please Post An Screenshot For More Clearance
Hi @maccieny and welcome to CC jelly community:)
First check for app update first and then, provided you have a fb account or king account please log out, restart device and wait a couple of minutes, log in and clear a level to see if your game is connected to the server.
Let us know if it helps.
Though, I'm not sure what do you mean by pet game in candy crush jelly. Do you mean Birthday Bash/Odus the owl challenge?
Please share a screenshot with us, it might be helpful. How to take a screenshot depending on your device is detailed HERE
You can then upload your image by clicking this icon:
Also may I ask what device and platform are you playing on?
Thank you.
Welcome to Sweet King Community! đ
How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! đ)Â
You can click here if you have playing any device đand all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. đ
Android
iOS
Kindle
Windows mobile
Computer
â ïžÂ NOTE â ïž
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
By the way, their team is still testing this new feature that's means it's still not complete to be fixed to everyone mostly.
If you want to win gold bars on this game, you can join here and answer on this game's contests that you can chance to win gold bars. đ
đ Have a nice and safety day! Sugar Crush! đ
if it's the same as i'm thinking, you should make candy combinations near the ice so you can break the ice and free the animals â€ïžđ€
did it help you? if you have more questions you can say that I answer
Hi @maccieny welcome to community đ€đ
how so frozen? explain your problem better so i can help you
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Bonjour, J'ai fait une nouvelle install pour win 11 et j'ai reinstallé CANDY avec mon adresse mail. J'ai récupéré mon niveau mais perdu tous mes boosters, comment faire pour les récupérer. Merci par avance
107 I've been trying to play level 9468 for several weeks now, but it's impossible because I can't get any pets.
I really enjoy Petopia Halloween & Christmas time. The last years Petopia, I enjoyed them. Halloween & Christmas are my favorites. I didn't expect or want this back to back Petopia. I'll give you my reasons and ask if you can put an opt out for those who don't want to play. When you started Petopia, it didn't slow my phoneâŠ
No lo entiendo
Still NO mystery mountainâŠ..so frustratingâŠ. its been months PLEASE fix it !!!!! I have tried everything you say to do, my husband get it and he sits right next to me. i have tried my ipad instead of computer and it still does not work! We should all be on the say advanagesâŠ. NOT FAIR !!
đ General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellularâŠ
Hello Pet Community! đŸ Curious about the latest level in Pet Rescue Saga? Youâve come to the right place! đ¶đ± đïž New levels are released every Tuesday, so thereâs always a fresh challenge waiting for you! đAs of January 13, the latest level available is 9537. Check your game and see if youâve made it there yet! Enjoy theâŠ