Error message when playing on Facebook?

Becky_Seifert · December 2020

I am continually getting the following when trying to advance in the weather island challenge, and I was not able to try Mystery Mountain at all over the weekend because every time I tried this screen came up.

Leda_Gorgone · December 2020

Same with me. It is the game problem and they don't seem to care about letting us know what is going on.

Cindy_Taylor · December 2020

They posted on Facebook that they are working on it. :)

LMAC1964 · December 2020

Hi Cindy...I am experiencing all the same problems you have...I am on level 3388...I sure hope they fix this soon. Lisa

Ester_Julia · December 2020

ID:1393972267 conection failed

I`ve been experiencing a problem at level:1018. There is no diference in platforms or browsers, the message is the same.

thorle · December 2020

Hi,

m id is 541782111 , still have connection issue. can you help me , pls

Rosemarie-4 · December 2020

I also get the error message when trying to play the weather report. Doesn't matter which browser 'I use. I do have internet connection so the fault is on Kings side. Please make the corrections need.

Lynette · December 2020

https://community.king.com/en/pet-rescue-saga/discussion/comment/1290011#Comment_1290011

Are you playing via facebook @Rosemarie-4 ?

It is connection to the new facebook version that is causing those messages.

If you're able to play the app version of the game you can disconnect from facebook.

Otherwise the best option is to regularly clear your browser cache (and close your device before opening things again)

Rosemarie-4 · December 2020

Lynette, yes, I am playing via Facebook on a computer. It is only the weather report I have problem with, not the main game. I am not aware of an app for the computer. Is there one?

Lynette · December 2020

https://community.king.com/en/pet-rescue-saga/discussion/comment/1300587#Comment_1300587

@Rosemarie-4 there is an app for the computer (or laptop) but it's only available on Windows 10 devices.

If you're on Windows 10, look for Pet Rescue Saga in the app store.

After you download it you'll need to connect to facebook to pick up your progress.

You can then log out again, but save your progress by registering via the email option.

I hope this helps?

Error message when playing on Facebook?

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