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Game fails to load
Comments
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Hi @Fliss_Brereton !
Are you playing on desktop?
If so, please try to play on another browser. Supported browsers are Google Chrome, Mozilla Firefox, Opera and Edge.
Clear also all cookies and the cache on your browser and make sure the browser is updated.
If you're playing on a Windows PC, you can also download the game as an app from Microsoft Store here and play via the Windows app instead.
Please also note that Microsoft no longer supports their old systems Windows XP, Windows Vista or Windows 7. Therefore we recommend to play on Windows 10 to guarantee that the game works.
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Almost a week and STILL no practical help...apart from "take a video" but since i dont see what a video of a black screen then the game closing will tell them i dont really see the point... Really disappointed in the lack of support /advice . The generic advice telling you to do the things you have already told them in the first email you have already done doesn't help much either.. Nor does telling people to use the in game support page to report a problem when you cannot access it
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Hi @g1c , apologies for not seeing this earlier, you have commented on an old post...next time start a new post or find a current one with exactly the same problem, then your query will be seen sooner.
Have you checked all your game settings on the devices it will not work on?
If you play connected to facebook then facebook's recent update may have caused this 😕
* Check your game settings at the link below:
Make sure Pet Rescue Saga is 'active'
https://www.facebook.com/settings?tab=applications...
Also, scroll down on the same page to Preferences, make sure they are also turned on.
"Preferences
Apps, websites and games
Gives you the ability to use Facebook to log in to and interact with third-party apps, websites and games, as well as connect accounts you have with other apps, websites and games to Facebook."
*Try accepting ALL cookies at this link: https://www.facebook.com/settings/cookie
Log out then in again from facebook after any changes.
Please let us know if this helps ☺️
