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The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
Sometimes it takes a little longer for them to get back to you.
Did you get a response to say they had recieved your email? Did it tell you to come here? If so, you need to reply back to that email with the problem and you will get a real person.
Are you playing on android? You will need to make sure that you clear the google play store cache too before reinstalling.