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Trouble purchasing boosters and using gold bars
Maureen_Maher
Posts: 4
Level 1
in Discussions
Anyone else having problems purchasing boosters, packages using cash or coins and using gold bars to extend the number of steps? It has been very temperamental. I mostly get an error message straightaway or spinning time loading screen which never stops. I would say I have only been successful 20% of the time. It is particularly annoying when you are only 1 step away from completing a super hard level with a panda bonus and it won’t let you use 9 gold bars to extend your steps! 😖
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Answers
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Hi and welcome to the community! That’s usually caused by a connection issue. Are you connecting via the kingdom or Facebook? And which device are you using?
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Hi Lady_Choo. Via Facebook. I’m using an iPad. As far as I can see, FB is working and I’m logged in per the game. It’s just happened to me again.
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@Maureen_Maher can I ask you to go to Facebook and check the settings for the game. You will find PRS under apps and websites. Make sure all permissions are active.
If they are, try logging out of the game, closing it completely then removing the app from Facebook.
Restart your game and it will ask for permissions again. See if that solves the issue.
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