Welcome to the Pet Rescue Community
Do you need help with your game? Ask the Community for help.
😺 Furry & purry right now in Pet Rescue Community!
🐾 Claim your milestone level badges:
Level 1000//Level 2000//Level 3000//Level 4000//Level 5000//Level 6000//Level 7000//Level 8000//
🐾 Claim your milestone level badges:
Level 1000//Level 2000//Level 3000//Level 4000//Level 5000//Level 6000//Level 7000//Level 8000//
Pet rescue failing
Ann_Swindail
Posts: 3
Level 1
in Discussions
Comments
-
I’ve been having the same issues for a few months now. When it lets me play I have to choose random levels. Someone told me to update and I did but it didn’t help. I think my last completed level was something like 5692 or something like that. I’m very frustrated because it’s been going on for so long. Already updated the game and my software. Nothing works. I’ve been playing for 10 years now and my loyalty hasn’t been rewarded in the slightest. This is the only game I play. Now I play nothing.
-
@Panda63 the two issues are very different so its a good idea to start a new thread with yours if you have another issue in future.
Which device are you playing on? The map changed and it did have some issues but now is working on all devices except for computers. It took some time as it was a big issue and everyone was affected.
-
Hi, Di you receive my reply?
I play on Apple IPad Air version Model MD785B/A Version 12.5.7
Thr problem had was since the new Christmas Map version, it wasn’t working .
I’ve since deleted game (saved in King up till it stopped working) relaunched latest app but lost about 20 levels. Very frustrating having lost any items I bought.
It is working now but on 2997 instead of 3XXX?? I would appreciate receiving reimbursement for the items received in the game/bought.
Thank you!
Ann Swindail UK
-
Hi @Ann_Swindail yes it was around Christmas it was broken and took a fair amount of fixing so for that I apologise.
Due to data protection we cannot do anything in the community regarding lost items, what I would need you to do is contact player support and they can help you further. They will always replace purchased items that have been lost as they can track them (unlike the free ones)
Make sure you choose the catagory carefully so you get to the right support team. You could maybe go with lost progress and items as while you are there, you could ask them about the levels you lost and they should be able to put you back up to the correct level manually. It sounds like it wasn't connecting so progress wasn't syncing 🤗
