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Remove message notification

Boppa
Boppa Posts: 3

Level 1
in Support

I have a constant message notification appearing while nothing is there,,, can you remove it?

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,141

    Hi, sorry for the delay in replying.

    Did your issues resolve themselves or do you still need help?

  • Boppa
    Boppa Posts: 3

    Level 1

    No still ,,, plz remove it

  • Lady_Choo
    Lady_Choo Posts: 26,141

    Hi Boppa, 

    we are going to need some more information.

    Where exactly is the notification?

    Can you add a screenshot to your reply.

    Can you also tell us which device you are using, which ios number, and the app version number. 

    Thank you :)

  • Boppa
    Boppa Posts: 3

    Level 1

    I’m using iPhone 6 Plus, the latest iOS version. There are 2 msg notification and nothing is there. There is no option of uploading the image to you. It’s not that big deal,, if you just could remove the msgs that would be great.

    this is my email account: Dr.heba.samir@hotmail.com

  • Lady_Choo
    Lady_Choo Posts: 26,141

    Sorry for the constant questions boppa. Its just to give us a clearer image.

    We cannot physically remove the messages, but a screenshot will help as I could pass it on to one of the experts.

    Just above the message box to reply here there should be 3 little icons. Link, image then video if you save the screenshot to your phone, then click the image icon, it will give you the ability to add the picture :)

  • Lady_Choo
    Lady_Choo Posts: 26,141

    Thank you Mildchild!

    I will pass this on to the team :)

  • Cezdiamond
    Cezdiamond Posts: 6,497

    Thanks everyone! I am sorry this must be frustrating! Does the problem persist for you both even after re installing? 

    Thanks again! 

  • Mildchild
    Mildchild Posts: 2

    Level 1
    edited May 2018

    Reinstalled the app and it fixed the problem. At first I thought it had taken me back to level 1 but when I launched the game from Facebook it updated the app and took me back to where I was previously up to.

  • Lady_Choo
    Lady_Choo Posts: 26,141

    Now normally I give the troubleshooting which would include this. Not quite sure why I didn't this time grrr. 

    Sorry Mindchild, at least its sorted now :)

Hey! Would you like to give us your opinion?

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