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Hi @melos
I've not got access to Level 6278 yet, but will try and get there to help you soon.
May be try some of these troubleshooting tips: Game freezing or crashing?
I know....I've heard the saying you don't need to announce your departure. The laptop version is STILL not fixed and I'm spending to much money on this game. I think it's time to call it quits....I really enjoy this game too. It's a shame many are still getting the benefits (chest, ect. ) and some are not. It's been over two months since "the fix" happened....yet there was no fix for many of us. Enjoy everyone! And Happy Easter if you celebrate...Lisa.
Hi Lisa, happy Easter!
our CM was actually talking to the studio about this this week after we asked for any progress updates. The studio are still attempting to fix it, it's just proving tricky. Just remind me again, can you see the chest or not? And the menu still isn't working? She's asked for any reports for players still affected 🤗
Hi@Lady_Choo .hope you're well. What do i have to do onmy Petopia map so, ican see the whole map?
Hi @zainab786
Use this button, shown below to see the whole Petopia map (sometimes you need to wait a while for it to appear as it waits for things to stop happening in the game)
@Lady_Choo , I have no chest and no menu...😥
Hi Lynette. Thanks 😊
Thank you for letting me know. I will pass it over to the CM but I do know they are working on it still 😬 That is something at least, they haven't just abandoned it 🤗
Hi @lisamo ! I'm so sorry for the inconvenience you're experiencing. Could you please specify the platform you're playing on and your ID? It will help us with further investigation ❤️
Hi@Snow_Rider , My ID# is 14007608532 I'm playing on laptop through microsoft and it's also like this on my mobile device. 🙂