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Level 1
If you do not see gold bars that you've won they will sometimes appear next time you open the game - if not, use the gear wheel within the game to contact game support via the help button. This way they can look directly into your game to see what the problem is and replace the bars if necessary.
Also just to add that from time to time when you haven't played a game for a while, King will encourage you by sending you out a little reminder email, reminding you that you have gold bars. Kind of like this (couldn't get it all in the image I am sorry)
Its recently been reworded slightly to be a bit clearer. Might have the title you have x bars to be used.
It just means they are the ones that you already had, but you might have used them since the system updated. You are not getting extras 😉