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When Pet Saga loads a message comes upsaying, This action requires an internet connection Please con

Sally_Bourke
Sally_Bourke Posts: 1

Level 1
in Support

When Pet Saga loads a message comes upsaying, This action requires an internet connection Please connect and try again... Theres nothing wrong with my internet connection

Answers

  • Xarly
    Xarly Posts: 2,509

    Hi Sally,

    Where are you playing? If it's from a browser, I suggest you make sure it's up to date. This article here might help you fix it: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

    Cheers,

    Xarly

  • Monique_Monard
    Monique_Monard Posts: 1

    Level 1

    I have the same problem since few days, browser up to date, clear cache and cookies, different browsers, different pc, same problem, my husband and my son too.

  • Sally_Bourke
    Sally_Bourke Posts: 1

    Level 1

    Thanks for your help Xarly, I restarted my computer and that seems to fix the problem,

    not sure why it happened but its working fine now.  Monique mine started to play up a couple of days ago too, try restarting hopefully that works for you too.

  • Sally_Bourke
    Sally_Bourke Posts: 1

    Level 1

    Ok. Problem is back. I have done what Xarly said but didn't help... I always seem to have problems with this game after they have up dated it. Has there been an up date lately?

     

  • Regina_Beatriz_
    Regina_Beatriz_ Posts: 1

    Level 1

    Também não deu certo comigo. Como fazemos para jogar?

  • Xarly
    Xarly Posts: 2,509

    Hi everyone,

    There seems to be an issue and we have reported it to the studio, who's looking into it. For some like Sally (thanks for coming and sharing the results by the way!) restarting and other troubleshooting options work. However, it seems like there might be something happening with the game as well, hence why we have sent your feedback to the studio.

    With any updates, I'll be here to inform you.

    Cheers,

    Xarly

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