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Spring Petopia not letting game load

Rubie-Roo1135
Rubie-Roo1135 Posts: 30

Level 3

Am I the only one??? This has been going on for the last week. Very frustrating. I get to the King logo and it just hangs. I’ve tried everything - both iPad and iPhone are update, both have good memory and have removed the game and reinstalled it.

Best Answer

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,078
    Answer ✓

    Noooo you're not and I am so sorry for the ongoing issues.

    I will pass it back to the community manager, and also the end of Petopia is in sight so that is something even if its not helpful!

  • Rubie-Roo1135
    Rubie-Roo1135 Posts: 30

    Level 3

    Lady_Choo thank you. This happens every time a Petopia event takes place.

  • Lady_Choo
    Lady_Choo Posts: 26,078

    We have been asked to pass over the following information " Core ID, Game Version, Device, and Software Version" in order that they can investigate and also take notes for next time. If you could let me have all that, I will pass it back. Thank you 🤗

  • Rubie-Roo1135
    Rubie-Roo1135 Posts: 30

    Level 3

    Core ID: 1551189674

    Game Version: 3.4.1.0

    Device: iPad 10 and iPhone 15 Max Pro

    Software Version: 17.4.1 on both devices

    Sorry for the delay in responding. Just saw this now. Thanks and take care.

  • Lady_Choo
    Lady_Choo Posts: 26,078

    Thank you no worries, it should really be working on there.

    I will pass the info on as they are gathering for next time 🤗

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