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I got logged into an account with a different username and cannot get back
Princess_wander
Posts: 1
Level 1
in Support
I somehow got logged into an account with a different username I must have created in the past and is associated with my email and fb. My level was weirdly moved over from the account I've been using but all of my friends disappeared! I really want to get back to the account I have been using for the last 5+ years.
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Answers
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Can you log out of the account if so you will have to log out on Facebook or king games and email and type the username and if you forgot your password you should be able to reset it long process but should work and l would suggest you delete the other names hope it helps If it works you can add me as friend. Cheers
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Hi and welcome to the community.
You're using Facebook just to clarify? you were not using the kingdom before? Could you let us have your player ID and I will ask the community manager for advice. But it may be that you have to go through to player support and they can manually restore your progress. It might be that your Kingdom and Facebook accounts were not linked previously and they are now, but if that is the case, it cannot be undone. So progress can be restored, but were the friends on your original Facebook or the Kingdom? As we can no longer choose friends in the kingdom so things have changed.
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Fingers crossed its that simple but thank you for trying to help and welcome to the community 🤗
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