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I am Pretty much done with this issue. It's been 2 weeks and king has not corrected a mistake they should have seen in the programming. Apparently, they have no interest in my money I do purchase at least once a week on each of the games that I play, pet rescue and Candy Crush. However as you get further on and higher up there's no way to win many of them without expending money. And since king hasn't cared about the fact that I can't play for two weeks and I've been playing this game for years then obviously they just don't care. So i am done! As soon as I use up what I've paid for on Candy Crush I will never play either game again.
Hi @sandi418 your level has been reset a second time! I suspect the problem might be because you only play on facebook 😕
Try logging out of facebook, clearing your computer cache and cookies, and completely shut down your device.
Then open everything up again and log back into facebook. Hopefully this will rest everything so that the gme picks up your new progress!
Please let me know if this helps?
I followed above with no success. Except I didn't see a way to log out of FB, just exit. I also deleted and re-downloaded on my iphone and it didn't change. I couldn't try on my ipad because it is taking a winter nap!!
I found how to log out of FB. Did it, followed rest of steps and still no change!