Pet Rescue Saga

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Pet Rescue Saga

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What is going on here?

On Level 1317 I beat the reward round with 3 stars using a cherry bomb. I did not receive any prizes. I didn't realize it until I was in the middle of playing 1318. I beat that one and have not played any more levels. I wanted to try and find out why I didn't get the prizes so I came in here to ask what's going on. I saw your check here post. I closed the game and went back into game. I should be at 1319 but here we are. Not only did I not receive any prizes for the stars I got but somehow got to 1320 without playing 1319. What's up with that??

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I don't know what is going on but should this happen just because I changed my password trying to get this resolved? Top pic is before I changed my password. Middle pic you can clearly see it wants me to add myself as a friend. Second & third pics are after I changed my password. I had waaaay more levels than just 1 in the weekly contest. By the way that 1 level you see there? It was a level which I got the reward round. I beat it. Don't know how many stars I got but once again I did not receive any prizes so we seem to be back where we started. There also 2 other reward rounds in which I did not receive anything when I won that aren't even talked about here. What are you going to do about it??

Both accounts are definitely associated. I got here from my Candy Crush Game login and message area.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320505#Comment_3320505

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320505#Comment_3320505

OOPS!!I just now saw the comment here. I did not know and shared it before I saw this. I will not do it again. I run a gaming group on Facebook so I understand how important rules are for everyone . Sorry😯

WesternVeil247 is the name I added when I created the Pet Rescue account a few days ago when I posted the original question here. Turns out it was Candy Crush where I had not created an account. I just created this one. Candy Crush should now be associated with Community.

*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules

*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules

Pic from my new CC account. It was there that I had not created an account for the game. I went into the CC community and it looks like both accounts are now associated. They both have the same cute little puppy avatar now

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320959#Comment_3320959

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320959#Comment_3320959

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320959#Comment_3320959

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320959#Comment_3320959

Well it seems as though this computer does have CC installed on it. But that is neither here nor there at this point. I will go in and hope to successfully associate those accounts shortly. However I was able create an account for my Pet Rescue. I used the *Edited by CM*account as usual.

*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules

I most humbly apologize to all for saying I did not play CC on my laptop. I do play just about every day on it for some reason it literally just wasn't clicking in my brain and it finally did when I saw the CC icon in my tray just now. DUH!! This is what happens when they gray hair and gray matter meet. Now I will go and try to link the accounts.

I play Candy Crush on Facebook only. The Email I use to login here is Yahoo. I use the Gmail account for my Facebook. Facebook will not recognize the Yahoo account or even let me create one with that account since they disabled that account in January of 2020. I guess I should have worded it differently. Thanks for your help anyway though it is appreciated!! <3 <3

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318909#Comment_3318909

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320505#Comment_3320505

Hey there! Let me step in 😊 I can see that you have two different accounts with different Player IDs. The credentials you use for Candy Crush doesn’t match the one used for Pet Rescue Saga.

Please try logging into your PRS account using the email shown in your screenshot. If you get an error when entering your password, just select “Forgot your password?”—you’ll receive an email with instructions to reset it and regain access.

Let me know how it goes! 🐾

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320505#Comment_3320505

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320534#Comment_3320534

Hi @WesternVeil247 firstly, the King Community and your King games can be different log ins.
They are not the same account.

It looks like you have never logged into Pet Rescue via email/password, or you would have your own name, rather than one generated by King.

Somehow you need to get your Candy game account synced with your Pet one!
I'll see what advice I can get you for this 🙂

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320505#Comment_3320505

Also, here is a screenshot of me winning the most recent Weekly Contest. I also won last week & the week before. I just took it. Perhaps you can find me with the King2971 number.

This is what happens when I try to login or create an account with either email. I know the password is correct because it is the only one I use for certain things. I always look at it to make sure I have it right. I can't login with Facebook because the * account is the one I am certain I used and will not be recognized by Facebook since they disabled my platform during the Facebook/Twitter purge. I have a question. In order to be able to ask the original question here didn't I have to login to King Community? I also included a screenshot from my Yahoo email account with a message from you. Maybe this will help. It seems to confirm my Yahoo email theory…

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318909#Comment_3318909

Hi @WesternVeil247
Your ID is only associated with Candy and there is no record of you playing Pet Rescue!

Have you saved your Pet Rescue Saga game at all?

If you have, try logging out of Pet, then back in again, using the same log in details you do for Candy (which I assume are the same you use for any King game?)

Then see if you can find your Pet ID

Thank you!!

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318909#Comment_3318909

Your ID should be the same for all King games, I'll pass it on for you 🙂

One other thing I thought about. I don't know if it matters or not but I was getting those reward rounds about every other level and it was like I would do one an another would pop up right after losing one 2 or 3 times in a row. Much more than usual. I also noticed that they became less frequent after the time that the game updated itself yesterday.

All of my King Games were updated yesterday. My laptop uses Windows 11. It is updated and recently checked for updates both automatically & by me in the past 2 hours. None were needed. Gamer ID is one I found on my Candy Crush game. I couldn't access Pet Rescue since it said info didn't match even though I know I was info was correct. since I used one of 2 emails and one certain password for certain things, and I haven't changed any info in my King Games but I use same login info for both accounts so maybe this is also my ID for Pet Recue: 15511868591? It is my Candy Crush ID

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318638#Comment_3318638

Hi @WesternVeil247
It has been suggested that you make sure your game is updated, sometimes older versions of the game do not run smoothly!
Look up the game in your app store and see if there is an 'update' button (do not re-install, only press update if you see the button)

Also, check that your device does is also running the most recent update for it.

Can you please send us your game ID and some rewards can be added to compensate for those you missed.
How to find your player ID is here 🙂

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318595#Comment_3318595

Thanks much. If it keeps happening I will let you know. <3 <3

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318591#Comment_3318591

Thanks for letting us know, I'll pass on your problem and see what the advice is.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318589#Comment_3318589

It just happened again on 1328 no rewards for the 3 stars I earned. No cherry bomb was used this time. Neither time was I even offered a chance to click on rewards. It just went straight to the leaderboard for the weekly contest both times.

Welcome! 👋

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Now it is back to 1319. Still no prizes for 1317 though…

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318536#Comment_3318536

Hi @WesternVeil247 the level thing is strange! Maybe it was a glitch with your device saving progress?

Did you get the reward screen after you'd played?
Were you able to click on them?
At which point did the rewards not work?

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318589#Comment_3318589

It just happened again on 1328 no rewards for the 3 stars I earned. No cherry bomb was used this time. Neither time was I even offered a chance to click on rewards. It just went straight to the leaderboard for the weekly contest both times.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318591#Comment_3318591

Thanks for letting us know, I'll pass on your problem and see what the advice is.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318595#Comment_3318595

Thanks much. If it keeps happening I will let you know. <3 <3

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318638#Comment_3318638

Hi @WesternVeil247
It has been suggested that you make sure your game is updated, sometimes older versions of the game do not run smoothly!
Look up the game in your app store and see if there is an 'update' button (do not re-install, only press update if you see the button)

Also, check that your device does is also running the most recent update for it.

Can you please send us your game ID and some rewards can be added to compensate for those you missed.
How to find your player ID is here 🙂

All of my King Games were updated yesterday. My laptop uses Windows 11. It is updated and recently checked for updates both automatically & by me in the past 2 hours. None were needed. Gamer ID is one I found on my Candy Crush game. I couldn't access Pet Rescue since it said info didn't match even though I know I was info was correct. since I used one of 2 emails and one certain password for certain things, and I haven't changed any info in my King Games but I use same login info for both accounts so maybe this is also my ID for Pet Recue: 15511868591? It is my Candy Crush ID

One other thing I thought about. I don't know if it matters or not but I was getting those reward rounds about every other level and it was like I would do one an another would pop up right after losing one 2 or 3 times in a row. Much more than usual. I also noticed that they became less frequent after the time that the game updated itself yesterday.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318909#Comment_3318909

Your ID should be the same for all King games, I'll pass it on for you 🙂

Thank you!!

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318909#Comment_3318909

Hi @WesternVeil247
Your ID is only associated with Candy and there is no record of you playing Pet Rescue!

Have you saved your Pet Rescue Saga game at all?

If you have, try logging out of Pet, then back in again, using the same log in details you do for Candy (which I assume are the same you use for any King game?)

Then see if you can find your Pet ID

This is what happens when I try to login or create an account with either email. I know the password is correct because it is the only one I use for certain things. I always look at it to make sure I have it right. I can't login with Facebook because the * account is the one I am certain I used and will not be recognized by Facebook since they disabled my platform during the Facebook/Twitter purge. I have a question. In order to be able to ask the original question here didn't I have to login to King Community? I also included a screenshot from my Yahoo email account with a message from you. Maybe this will help. It seems to confirm my Yahoo email theory…

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320505#Comment_3320505

Also, here is a screenshot of me winning the most recent Weekly Contest. I also won last week & the week before. I just took it. Perhaps you can find me with the King2971 number.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320505#Comment_3320505

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320534#Comment_3320534

Hi @WesternVeil247 firstly, the King Community and your King games can be different log ins.
They are not the same account.

It looks like you have never logged into Pet Rescue via email/password, or you would have your own name, rather than one generated by King.

Somehow you need to get your Candy game account synced with your Pet one!
I'll see what advice I can get you for this 🙂

https://community.king.com/en/pet-rescue-saga/discussion/comment/3318909#Comment_3318909

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320505#Comment_3320505

Hey there! Let me step in 😊 I can see that you have two different accounts with different Player IDs. The credentials you use for Candy Crush doesn’t match the one used for Pet Rescue Saga.

Please try logging into your PRS account using the email shown in your screenshot. If you get an error when entering your password, just select “Forgot your password?”—you’ll receive an email with instructions to reset it and regain access.

Let me know how it goes! 🐾

I play Candy Crush on Facebook only. The Email I use to login here is Yahoo. I use the Gmail account for my Facebook. Facebook will not recognize the Yahoo account or even let me create one with that account since they disabled that account in January of 2020. I guess I should have worded it differently. Thanks for your help anyway though it is appreciated!! <3 <3

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320959#Comment_3320959

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320959#Comment_3320959

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320959#Comment_3320959

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320959#Comment_3320959

Well it seems as though this computer does have CC installed on it. But that is neither here nor there at this point. I will go in and hope to successfully associate those accounts shortly. However I was able create an account for my Pet Rescue. I used the *Edited by CM*account as usual.

*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules

I most humbly apologize to all for saying I did not play CC on my laptop. I do play just about every day on it for some reason it literally just wasn't clicking in my brain and it finally did when I saw the CC icon in my tray just now. DUH!! This is what happens when they gray hair and gray matter meet. Now I will go and try to link the accounts.

*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules

Pic from my new CC account. It was there that I had not created an account for the game. I went into the CC community and it looks like both accounts are now associated. They both have the same cute little puppy avatar now

WesternVeil247 is the name I added when I created the Pet Rescue account a few days ago when I posted the original question here. Turns out it was Candy Crush where I had not created an account. I just created this one. Candy Crush should now be associated with Community.

*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320505#Comment_3320505

https://community.king.com/en/pet-rescue-saga/discussion/comment/3320505#Comment_3320505

OOPS!!I just now saw the comment here. I did not know and shared it before I saw this. I will not do it again. I run a gaming group on Facebook so I understand how important rules are for everyone . Sorry😯

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