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Error message when playing on Facebook?

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Answers

  • Molly73
    Molly73 Posts: 2

    Level 1

    ID: 6105986565  Orange error message as soon as the game loads it goes straight into an error, was working for a few days and now the problem is back again :(
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓
    Hi @Frankie_007

    Is your game freezing only when you have the Bronze Dog, Silver Cat or Golden Panda on the level?

    Does the game just freeze or do you get an error message as well? 
  • Frankie_007
    Frankie_007 Posts: 17

    Level 2

    Answer ✓
    Yes it still freezing up on error messages. I don't think anything is going to happen. My opinion think it's a waste of time coming here explaining what the problem is everyone else has the same problem and it seems like you not doing anything for anyone
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Thanks @Lisette @jackyanetts @Janina81 @smeg @Debra_Fraser @Molly73 I have passed on your Game ID:s to the Game Studio and welcome all to our Community! 

    The Game Studio is working on a fix for this and it should be released in a forthcoming update in a few weeks. 

    @Lisette I got your message, but please be aware that we use only English in our Community to make sure that everyone understand and can be understood. Please feel free to post or comment in the future, but in English.

    Thanks for you patience with this and don't forget to check the competition here meanwhile. 

    🐕🐈💚
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    If you get an error message, then please check the thread here about this.


  • dbee_au
    dbee_au Posts: 1

    Level 1

    edited May 2019
    User ID 1002300775   I can play on my phone but not my laptop.

  • sia1970
    sia1970 Posts: 1

    Level 1

    my ID is 1324932899 and the orange cat appears all the time when im playing and stops the game. Or other time is freezing when im playing ,thank you.

  • chrissyde
    chrissyde Posts: 3

    Level 1

    Patrick-6 said:
    Do you keep getting any of these three error messages when you play the game on Facebook? 

    If so, please post below your Game ID and which one of the three error messages you get when you play so we can investigate the issue. 

    To find your Game ID, please open the game on Facebook on your computer. Scroll down the page all the way to the bottom and click on the "Find my ID" to the left and the number will appear.








  • chrissyde
    chrissyde Posts: 3

    Level 1

    my id is 1011536215 keep getting the error message for last 2 weeks now how can I fix please
  • jay_38
    jay_38 Posts: 1

    Level 1

    I get the error message and also get the freezing. I never can get to top of mountain, get error or freeze and get sent back to level one when I refresh the game.Happened 16 times during last mountain. Just give up.

Hey! Would you like to give us your opinion?