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Error message when playing on Facebook?

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Answers

  • pierrefine
    pierrefine Posts: 2

    Level 1

    I have for weeks the same orange page with the cat I tried everything helas!!!!!

    can you help me thanks

  • Hi @pierrefine and welcome to our Community!

    Have you tried with the troubleshooting on the page? Clearing cache and cookies, trying different browsers? If you are on a Windows PC you can also download the game directly to your computer from Microsoft Store and play via the app instead.

  • pierrefine
    pierrefine Posts: 2

    Level 1

    hello thanks for your answer I already deleted cookies and tried other browsers in vain!!! the error message appeared suddenly when I never had a problem with teleloading

    my pc is on windows 7 no problem however to play on my phone I am disappointed

  • @pierrefine Windows 7 is no longer supported by Microsoft, so if none of the troubleshooting works, then you will need to continue on the phone or try on another computer that has Windows 10 I'm afraid. 
  • sharlie27
    sharlie27 Posts: 217

    Hi Crazy Cat Lad, yes its me back again, it has been a very frustrating time for me on PRS. I am constantly getting Duplicate page errors and no internet error when I have no duplicate page and I have internet connection.

    This is what I have tried:

    deleting cache

    deleting and reloading PRS

    Checking that I have the latest Facebook.

    Cleaning up my hard drive.

    I am on the latest Windows on a laptop.

    Just do not know what is wrong. Today I must have had over the time playing at least 20 - 25 error messages and like others it always seems to be when am doing well in that particular level, even one time when obtaining the level on refreshing I did not have it.

    Sorry, I deleted but forgave the game after a while and came back but its worse than ever now.

  • MelindaLubas
    MelindaLubas Posts: 2

    Level 1

    error on my screen for 2 days please help I have cleared cookies and everything and still does not load

  • kiara_wael
    kiara_wael Posts: 156,983

    Hi @MelindaLubas . Welcome to our Community 🙎‍♀️

    Did you trying different browsers? Windows 10 PC good for play Pet Rescue Saga you can also download the game directly to your computer from Microsoft Store

  • MelindaLubas
    MelindaLubas Posts: 2

    Level 1

    yes I have and still nothing :(

  • Spinnifix
    Spinnifix Posts: 25,430
    To all players!


    I ran a survey: Who is interested please come to this link - customer service !!

    https://community.king.com/en/blog/discussion/293146/customer-service-outside-the-community/p1

     

    thank you

  • Firehottie7_ok
    Firehottie7_ok Posts: 1

    Level 1

    I have been getting error message and after I restart the game it never takes me back to my level. I finished the all the level in a segment in they take me back to the one before it which I already finished. I've been experienced this for quite sometime and it also take my bonus that I won away. Fix this game to play well so that it is an enjoyable one again.

Hey! Would you like to give us your opinion?