Wrong account /lost all my levels on iPhone in Pet Rescue Saga

Hi @McKate and welcome to our Community!

If someone else has logged into their Facebook account on your iPhone/ iPad, the game can then by mistake connect to that account instead. Sometimes the connection between the game and Facebook gets “stuck” and therefore it won’t get back connected to your Facebook.

There's a way to fix this so the game "forgets" the other account and forces to connect to yours. 

-Delete the Facebook app and the game from the iPhone
-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data
-Restart the iPhone
-Open Safari and log into your Facebook account through the browser
-Open the game and connect it to Facebook

It should then automatically connect to your Facebook. 

Once you're connected to your Facebook you can reinstall the Facebook app and continue using it if you wish

Let me know if you need any further help! 

Hi @Debbie_Lyons!

Are you getting emails from Player Support or notifications from Community?

Could you post a screen shot of the email you get? 

OK, thanks!

If you have commented on another player's thread you will receive email notification about it.

You can disable all emails or some of them by going to your Account Settings > Edit Profile > Notification Preferences.