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Panic. Deleted pet rescue by mistake anyway of getting it back please

lou1952
lou1952 Posts: 3

Level 1
in Support

Can you help

Answers

  • kiara_wael
    kiara_wael Posts: 157,900

    Hi @lou1952 . Welcome to our Community 🙂

    If you Play Connected through Facebook or King Account your Level is saved .

    Which device are you playing on Mobile or Computer ?

  • lou1952
    lou1952 Posts: 3

    Level 1

    Playing on iPad. Not on Facebook and did not have king account

  • kiara_wael
    kiara_wael Posts: 157,900

    Hi @lou1952 . Thanks for replying back

    Did you try with reinstalling the app and clear the cache and data in Google Play Store as well. Go to the Google Play Store app under the Settings and tap Clear cache, Uninstall updates and finally Clear data. After this, go to the game app again under Settings and tap Uninstall. Restart the device and download the game again from Google Play Store.

  • lou1952
    lou1952 Posts: 3

    Level 1

    Thanks for your help but I’ve decided to download it again as I’m not that tech savvy. Thanks anyway 🤔

  • kiara_wael
    kiara_wael Posts: 157,900

    Hi @lou1952

    Did you get your game PRS again ?

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    @lou1952 Do you need help with restoring the levels since you didn't have them saved on Facebook or a King account?

    If so, please let me know what level you were on and the Game User ID. Check here how to find the number.

Hey! Would you like to give us your opinion?

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