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Cannot login to Facebook
King_admin
Posts: 3,792 
in Support
This discussion was created from comments split from: Game loads then says not connected to Internet.
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User ID 3107032140
Current Pet Rescue Level on Android 10 Phone is 3434. However, i cannot login to facebook or with a king account. It tells me the same issue everyone here is having.Either a Red Bar at the top of the screen upon login, or cannot connect to the internet. I had the same issue with my tablet, so i uninstalled Pet Rescue, then reinstalled. This fixed the issue, however, i lost all my powerup items which are stored in the root data folder and im back at level 3373. So i guess this was the last time my phone backed up my account.
Is there a way to reinstall without losing power up items? Or my current level of 3434? If i reinstall on my phone, it will wipe all my power up items and bring me back to 3373.
Thanks
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That's exactly the error message I get.
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Hi any idea of how to fix this?
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There is nothing you can do from your side I'm afraid.
Our tech team is looking into this issue and hopefully it will be fixed soon.
Make sure to update the app, since some updates do have a fix for certain players or devices.
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2 updates and no change in status.
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Still waiting...
Here is my progress:
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Hi @darinking . Welcome to our Community
Please make sure updated your App, last level in PRS is 3522
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Thanks! I'm still waiting for the latest update. I just checked the play store and nothing is there yet.
I'm on Android 10
Samsung Note 10+
Thanks
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Hi @darinking
Did you try this
Update Your Game (Android / Google Play)
- Open the Google Play Store app.
- Swipe across the screen from left to right (or tap the Menu icon) to open the Store home menu.
- Tap My apps.
- If an update is available, Update will appear next to the game.
- To install an available update, tap the game, then select Update.
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