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Cannot login to Facebook
King_admin
Posts: 3,736 
in Support
Comments
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User ID 3107032140
Current Pet Rescue Level on Android 10 Phone is 3434. However, i cannot login to facebook or with a king account. It tells me the same issue everyone here is having.Either a Red Bar at the top of the screen upon login, or cannot connect to the internet. I had the same issue with my tablet, so i uninstalled Pet Rescue, then reinstalled. This fixed the issue, however, i lost all my powerup items which are stored in the root data folder and im back at level 3373. So i guess this was the last time my phone backed up my account.
Is there a way to reinstall without losing power up items? Or my current level of 3434? If i reinstall on my phone, it will wipe all my power up items and bring me back to 3373.
Thanks
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Hi @darinking
Did you try this
Update Your Game (Android / Google Play)
- Open the Google Play Store app.
- Swipe across the screen from left to right (or tap the Menu icon) to open the Store home menu.
- Tap My apps.
- If an update is available, Update will appear next to the game.
- To install an available update, tap the game, then select Update.
