Alex_The_Witch

Game Expert

Comments

  • Hey there again, @AkumaXX . Hope you're doing well today. I bring news about this. Our team tried to reproduce this reaction in level 7898 on their game but everything seems to be working correctly, and from your screenshot it does not appear to be game breaking (it may even be beneficial with breaking blockers). However,…
    in Level 7898 error: Candy below blocker Comment by Alex_The_Witch January 5
  • Hey there @blondie_ehren . Hope you're doing well. I'm sorry to hear you're having this issue when trying to purchase something in-game. Please first make sure to check these initial steps and then try to purchase again: Turn on airplane mode and then turn it off, Switch mobile internet data instead of Wi-Fi and check if…
    in Google Play payment not working now? Error message about updating my country?? Comment by Alex_The_Witch January 5
  • Hey there. Hope you're doing well. I understand you have questions about the gameplay of Candy Crush Jelly Saga. Could you specify what you're having trouble with? Thanks in advance and have a great day.
    in Play Comment by Alex_The_Witch January 5
  • Hey there, @AkumaXX . Hope you're doing well. Thank you so much for reporting this. I've now flagged it to our team so it can be checked and investigated. If I can assist with anything else let me know. Have a great day!
    in Level 7898 error: Candy below blocker Comment by Alex_The_Witch January 4
  • Hey there! I hope you're doing well. Magic Beans can be used offline and for a number of different reasons: 1 - Activating Companions In the pre-level screen you are given the option to use 1 of 3 Companions (once you have unlocked them), the prices range from 50, 70 or 90 Magic Beans per level attempt. Note: When you…
    in Beans Comment by Alex_The_Witch January 4
  • Hey there. Hope you're doing well. I'm sorry to hear the Gummi Dragon isn't dropping. For this specific issue, it's best to reach out to our player support team, as they have the proper tools to assist you:…
    in level 10054 Comment by Alex_The_Witch January 4
  • Hey there. Hope you're doing well. I'm sorry to hear you're having trouble with level 19266. Could you please provide more details about it? Do you experience any technical issues or bugs? Please share a video if that's the case. As for the rest of the issues you've described, please note that the rewards provided by…
    in Level 19266 Comment by Alex_The_Witch January 4
  • Hey there. Hope you're doing well. I understand you'd like to continue participating in the Weekly Contest, but are currently unable to due to having reached the last level available in the game, which means you're now participating in the Star Tournament. I appreciate that you have given us your feedback for this. I will…
    in Weekly contests Comment by Alex_The_Witch January 4
  • Hey there @Gabriella61 . I hope you're doing well. I'm sorry to hear you're unable to purchase Gold Bars for 3 weeks now. Could you please tell me which device you're using to play (Android, iOS, Kindle, Windows, FB on an internet browser)? That way I can send some troubleshooting steps for you to follow. If you can share…
    in Unable to buy golden bars, do not know why Comment by Alex_The_Witch December 2025
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip:…
    in قفل است Comment by Alex_The_Witch December 2025
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