Alex_The_Witch

Game Expert

Comments

  • Hey there @Lissa5 . Hope you're doing well. I'm sorry to hear your Star Tournament progress isn't advancing and the levels you beat are not counting towards it. Worry not, our studio team is working on the problem and will do everything they can to get you back on track with your game as fast as they can. Your feedback is…
    in Tournament scoring reverts to -5 - (Edited by CM: FIXED)! Comment by Alex_The_Witch November 16
  • Hey there @ald92 . Hope you're doing well. I'm sorry to hear you're having trouble with level 20059. For this level try to play near the blockers and from bottom up to shuffle the candies. Use more striped candies and play with wrapped candies. Or play near the candies to break them all within the same move. If you're…
    in Help with level 20059! Comment by Alex_The_Witch November 16
  • Hey @kbeavers00 . Hope you're doing well. I'm sorry to hear this has been happening with your Super Color Bomb and also with your performance in the Candy Royale challenge, where you keep being bounced out even though you don't lose any levels. I would love to offer immediate assistance, however, I'm afraid I don't have…
    in Keep losing super charge Comment by Alex_The_Witch November 16
  • Hey @MollyS . Please note that timed items only start counting from the moment you open the game, not the moment they are sent to you. So they would only have gone to waste if you'd open the game, acknowledged the pop-up saying you received the compensation from us, and then left the game. As for the email sent to you, yes…
    in Delicious Offer Comment by Alex_The_Witch November 10
  • Hey there @MollyS . Hope you're doing well. The ticket was sent to your email address, the same email address you use here in Community. As for the items, Gold Bars, Boosters, Timed Boosters and Unlimited Lives were sent to your main account, CUID 11109803231. I can confirm everything shows as delivered on my side, with…
    in Delicious Offer Comment by Alex_The_Witch November 10
  • Hey there @Helena_Tai . Hope you're doing well. Worry not, our team of experts at the Studio is aware of the situation and working on finding a solution. If you need anything until then, feel free to reach out to our player support team:…
    in Tournament scoring reverts to -5 - (Edited by CM: FIXED)! Comment by Alex_The_Witch November 10
  • Hey there @dorli25 . Hope you're doing well. I understand you'd like to have the video adverts feature in your game, so allow me to clarify its availability within the game. The video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be…
    in How can I turn on ads so I get more boosters? f.e.more shovels, more lawnmowers… farmsheroessaga Comment by Alex_The_Witch November 10
  • Hey there @macchianera . Hope you're doing well. I’m sorry to hear that the features Dach's Delivery and Bubble Gum Troll' Levels disappeared from your game, but rest assured it is expected for some events and features to change and even become temporarily unavailable, so there’s nothing to worry about. Please note that…
    in Dachs Delivery and Gum Levels disappeared Comment by Alex_The_Witch November 10
  • Hey there @Ambys , I hope you're doing well. I'm sorry to hear you're unhappy regarding the changes made to the difficulty of the game, but I appreciate the fact that you've given us your feedback for it. I will pass this on to our developers for you. While we unfortunately cannot adjust this for you right now, having…
    in I HATE THE WAY YOU CHANGED EVERYTHING.....! Comment by Alex_The_Witch November 10
  • Hey there, @poopoodonkey . Hope you're doing well. I'm sorry to hear your wins stopped counting for the Weekly Race. I would love to be able to assist you through here, but for issues of this kind, it's best to reach out to our player support team, as they have the proper tools to assist you:…
    in Podium race Comment by Alex_The_Witch November 10
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