Jelly_Jenny

Community Manager

I'm back @Sakalos7! The leaderboard data updates every 24 hours and it will show correctly the players that have been playing connected to Facebook (not connected to King account or offline) during the last 24 hours. So if your friends are playing now, but didn't play yesterday, it will take some time for them to show up…

Thanks @bearwithme :+1: Hello @Gracelurtsema, @debrodgers and welcome to our sweet Community :waving: Some of the extra features and challenges like Piggy Bank are triggered after playing a few levels so I would recommend doing that first. Also if you're playing on mobile, there are few things you can try to re-trigger the…

Thanks @Crimson_Dawn! Hi @joey103 and welcome to our sweet Community :waving: The issue with sending out request at king.com has not been resolved yet :/ I realize it's a frustrating issue and I try to get a word out the minute I know when the fix has been found. While waiting for the fix, why not take part of our fun…

Hi @catinhat and welcome to our sweet Community :waving: You can actually turn the hints off from the in-game hints. Follow these instructions!

Hi @minnaj Welcome to our sweet Community :waving: This space is reserved for ideas for the game. I'm closing this post as it's not an idea but I recommending heading over to "Support" Have a Sweet day!

@busti If you haven't already, please try clearing the Safari cache and then reconnecting to your King account: * Disconnect the game from your King account * Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data (Super important). * Turn off the device and wait…

Make candy disappear! :lol:

Hi @Sakalos7! Thanks for the screenshots :) That current level tab doesn't seem to be working - I'll check this with our technical team but in the meantime I don't recommend any further troubleshooting but to wait for the next game app update. Thanks for your patience!

Hi @shenita35 :waving: It looks like either you have 2 King accounts with different log in credentials (one on mobile, one on king.com) or the game at king.com hasn't been saving your game properly. I recommend making sure your credentials are exactly the same on both devices and logging in and out of your King.com game.…

Too bad it didn't help :( But don't worry in this case I recommend you to contact our Player Relations team through here so they can set your game back on track. It's really important to choose "Problems with my game" as your topic and "Game didn't save" as your subtopic so the team can help you. I understand you're…