Jelly_Jenny

Community Manager

Hi @aahik, @bullard88000 and welcome to our sweet Community :waving: This is an error message coming from the device and not the game - it may be due to several things but I would double check if your device is still compatible with the game. You can check that here. By the way we have a new competition running and it's a…

Hi @shimul and welcome to our sweet Community :waving: Players sign in separately to Facebook and Community so they are not connected. If you're having issues with connecting the game to either Facebook or King account, check out these troubleshooting steps under "Game not working on mobile" By the way since you're here,…

Hi @adele55 and @evret1992 and welcome to our sweet Community :waving: If you have had any issues with purchases please check out this post - depending on the device you are playing on, there's different ways to get refunded. Thanks! By the way we have competition going which could give you some new shiny Gold Bars! Check…

I am waiting for the user ID so I can check this out :) 

Hi @MSBALLESTA :waving: If you're having issues with the Windows 10 game, take a look at these steps to improve your gaming experience. I hope you're back crushing soon! 

Hola @pascualina; and welcome to our vibrant Community! I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our member will be happy to help…

We tried to make the questions so that even if you don't play the games, a little googling should help you to solve them. These global competitions always involve all games, but you have a chance of winning Gold Bars even if you take part only in this one. Good luck! 

Hi @bearwithme and @SagaR, The issue with level 5362 is not resolved yet but in the meantime the level can be completed normally if you do not use any Lollipop Hammers, but simply match the Wrapped Candies with the Yellow Candies at the bottom part of the board. I hope that helps you to pass it! 

Hi @ashnaa and welcome to Community :waving: Once you have correctly connected the game on your Android to Facebook, the game on your computer will update eventually as well. Please note that it may take some moments to update on both devices. If you have several Facebook accounts, make sure that you're connecting the game…

Hi @harumi and welcome to Community! There has been 6 hours of unlimited lives purchased last which costs 69 Gold Bars. When you e.g. run out of lives you will have a window which gives you some options on how to continue playing: ask for tickets from friends, wait until the lives reload, purchase a full set of lives or…