Kevin_

Game Expert

Comments

  • I appreciate the update and the additional details. Could you please share a screenshot of the error you are seeing in order to try to best identify the source of the issue.
    in issue with payments Comment by Kevin_ November 22
  • Hi @king425 and welcome to the Community! I am sorry to hear that you have not received your purchase. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your purchase issue ensuring that your receive a reply as soon as possible. However if you…
    in Juicy offer undelivered Comment by Kevin_ November 21
  • Hi @Harley1927 and welcome to the Community! I am sorry to hear that you are not having the best experience when trying to look for an specific friend. I appreciate your comments and will make sure to share them with the development team so that we can work in improvements on future updates to the lives' system in Candy…
    in Asking Friends For Extra Lives Comment by Kevin_ November 21
  • Hi @ChevyMimi and welcome to the Community! I am sorry to hear you are having trouble with the sheep. Please keep in mind that in order to collect a sheep you have to move them on to a haybale. When you make a match adjacent to the sheep, the sheep will move to the spot you swapped to. Here is the official video, that…
    in How do I kill the sheep on level 462 Comment by Kevin_ November 21
  • Hi there, I am sorry to hear that you are having trouble completing your payments. Since you have followed these steps already, could you please try removing your payment information, restart your device and re-add the payment and try to purchase again. If this persists, could you please confirm the game version you have…
    in issue with payments Comment by Kevin_ November 21
  • Hi Sooli, I am sorry to hear that you are having trouble with this level. I appreciate the image and description you shared. Could you please let me know if this seems to be a one time issue in the level or you have attempted the level again and it is recurring? Also, could you please confirm the game version you have…
    in Issue in Level 2397 Comment by Kevin_ November 20
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you Tip: If…
    in Progression Comment by Kevin_ November 20
  • Hi @Sihamhabli and welcome to the Community! It looks you selected to delete your account when you actually just intended to start over. I am afraid that it is not possible to stop the deletion as it has already been processed. Therefore in this case I suggest to start a new King account, once you do that, please reach out…
    in Account Comment by Kevin_ November 20
  • Hi @Queeny101 and welcome to the Community! Could you please share some additional details about your Gold Bar inquiries so that we can try to best help.
    in Gold bars Comment by Kevin_ November 20
  • Hi tskhan, could you please share some additional details about what unlimited old ID are you referring to and how is connected to the Chocolate Box?
    in How to get my old id Comment by Kevin_ November 20
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