Hi @mansoorcalypso, and welcome to the Community! 😊 It sounds like your game progress may not be synced properly, which is why the map is showing you a different or earlier level than expected. Don’t worry, we can help fix that! Here’s what you can try: Make sure you are logged into the correct account you used to save…

@kiara_wael

Hi @SgtCookieCrunch and @Khronos 👋 Just a quick update! We're still actively investigating the Game Pass reward issue and working with the teams involved to understand exactly what’s causing the hiccup. In the meantime, we've gone ahead and sent the following rewards directly to your games to make up for the trouble: 💰…

@johamilton Let's find out 😃

What a knockout round that was! Huge congrats to everyone who made it through 🎉 Missed your shot? No worries as Second Chance Round 1 starts TODAY (March 31 – April 1)! 🔁✨ This is your moment to bounce back and play harder than ever! 💪 Let us know how you're feeling going into this round ⭐

@kiara_wael

Hei everyone 😃 We are very happy to announce that the issue where the chocolate boxes get stuck and not able to accept rewards, has now been solved so please make sure you have the latest game app version 1.299 installed.

Hi everyone 👋 Thanks so much for jumping in and sharing your experience and I’m really sorry you’re all running into the same issue when trying to claim the reward through Game Pass. I’ve passed all of your feedback and examples back to the team so they can take a closer look. Hopefully we’ll be able to get some clarity…

Hi Traci 😃 First of all, thank you so much for being open and honest and for continuing to share how you feel. I really do appreciate the time you’ve taken, and I’m so sorry that the resolution didn’t come across in the way it was meant. You’re absolutely right to expect better communication and a gesture that truly…

Thank you Jo for flagging this 🙏 I will take care of her 😉