Alex_The_Witch

Game Expert

Comments

  • Hey there @burton25 . Hope you're doing well. I'm sorry to hear you're facing these issues with your Pyramid Solitaire Saga game. Could you please provide me with the following info, depending on your device: IOS Devices What make and model is it? Which Software Version is installed? Go to Settings > General, then tap…
    in Game doesn't work Comment by Alex_The_Witch June 1
  • Hey there @KristieC . Hope you're doing well. The new Petopia should be starting today, the 1st of June. Have a great day!
    in Petopia Comment by Alex_The_Witch June 1
  • Hey there @briedel1 . Hope you're doing well. I'm sorry to hear you're facing issues with level 6522 and the number of pets it contains. I've checked the level on my side and so far it's presenting no issues reported, however, that's not to say that there can't be issues happening with it. Could you please clarify what you…
    in pet rescue 6522 Comment by Alex_The_Witch June 1
  • Hey there @19120narsiis ! I hope you're doing well. I understand you're having some trouble recovering your progress. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to our player support…
    in Guys plz plz help me😭😭 Comment by Alex_The_Witch June 1
  • Hey there @stephanie2024 . Hope you're doing well. I'm sorry to hear you're having trouble with this Chocolate Box task. If you still have options left, you can switch to a different task. If not, and you believe this is happening due to a technical issue, please reach out to our player support team with a video of said…
    in Chocolate Box not collecting candies Comment by Alex_The_Witch June 1
  • Hey @poo342 . Thank you so much! The team has suggested that you try and play in landscape mode as this should allow you to select the level. It's possible that you don't have that option, since you're on Windows. If that's the case, I'm afraid you'll have to wait for a fix on the next game update. Thanks in advance.
    in Small score area... Comment by Alex_The_Witch May 31
  • Hey @christinewupp . Hope you're doing well. Thanks for the extra info. I understand now that Judy and you were talking about Yeti's Draw. I'll share the feedback with the team and see if I can get more info. Have a great day!
    in Tickets Comment by Alex_The_Witch May 31
  • Hey there @AnnemarieBotes . Thanks for sending that info. I redacted your email addresses for your protection. But I was able to find your account, don't worry. I've now sent you a reply in ticket 16636097. Please reply whenever you can so we can continue providing assistance. Thanks in advance.
    in I cannot transfer my game to my new phone Comment by Alex_The_Witch May 31
  • Hey there @AnnemarieBotes ! I hope you're doing well. I understand you're having some trouble recovering your old progress. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. I understand you've already reached out to our player support team…
    in I cannot transfer my game to my new phone Comment by Alex_The_Witch May 31
  • Hey there @Judy_Druckenbrod . Hope you're doing well. From your description, I'm assuming you're referring to the Candy Pins collection. If so, I'm sorry to hear you didn't have the chance to complete it. I can imagine how frustrating that must have been. Unfortunately, while we cannot adjust the way the Pins are rewarded…
    in Tickets Comment by Alex_The_Witch May 31
Avatar