Alex_The_Witch

Game Expert

Comments

  • Hey there @Doe55 . Hope you're doing well. I'm sorry to hear you're experiencing this. Worry not, our Studio team's aware of this issue and working on fixing it. In the meantime, we ask for your understanding and patience. If I can help with anything else let me know. Have a great day.
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by Alex_The_Witch February 15
  • Hey there @Michelle_Gray . Hope you're doing well. This is a new feature added to the game since 2025, where some players can spend Gold Bars offline. I understand you'd like to see it changed, and I appreciate you have given us your feedback for it. I will pass this on to our developers for you. While we unfortunately…
    in Buying items Comment by Alex_The_Witch February 15
  • Hey @dianakotori and @Laflor . Thank you for clarifying. I hope you're both doing well. I understand it's tricky to communicate, several important things can get lost in translation, but I will do my best to try and help. The fact that the issues started happening before Petopia is very useful info, as well as the “keep…
    in PRS HAS NOT WORKED WELL FOR 12 DAYS Comment by Alex_The_Witch February 15
  • Hey there @Anita-19 . Hope you're doing well. At the moment, there isn't an option to delete friends in Candy Crush Jelly Saga. However, you can delete friends directly from your Facebook account's list of friends, in case you're not recognizing some of them. You can check how to do so here: Unfriend or remove a friend on…
    in Facebook Comment by Alex_The_Witch February 15
  • Hey there @Belinda72 . Hope you're doing well. I'm really sorry you've lost your login streak. Unfortunately our tools still don't allow us to reinstate player's login and win streaks, but we usually compensate players for this kind of loss with in-game items. Could you please reach out to our player support team…
    in Help Comment by Alex_The_Witch February 15
  • Hey there @stephanie2024 . Hope you're doing well. Thanks for your feedback about adding back the Free Switch to Sweet Cinema, it's been noted down. As for the 1 Free Switch you're missing, could you please provide me with your Core User ID? To do that, just open your game and follow these steps: 01.- Do not tap on play.…
    in Any suggestions on chocolate box? Comment by Alex_The_Witch February 15
  • Thank you for tagging me, I appreciate it. Have a great day!
    in PRS HAS NOT WORKED WELL FOR 12 DAYS Comment by Alex_The_Witch February 12
  • Hey there @Laflor . I hope you're doing well. I'm sorry to hear you've been having so many issues with Pet Rescue Saga. You mentioned that several days passed with you being without any aids and help. In case you're referring to ads that offer free items not being available in your game, I would like to clarify that ads…
    in PRS HAS NOT WORKED WELL FOR 12 DAYS Comment by Alex_The_Witch February 12
  • Hey @eminent1 . Hope you're having a great day! CCSS has now been set to the new level progress as well. I also sent a reply to the customer support ticket. Take care :)
    in How can I change my email and password without loosing my progress Comment by Alex_The_Witch February 12
  • Hey @eminent1 . Yes please, enter the game with the new email, play a couple of levels and then when you're ready let me know and I'll move you to the correct level. If you see that it doesn't change today it's because I end my shift in about an hour, but if so I'll do it tomorrow as soon as I can :) Thank you!
    in How can I change my email and password without loosing my progress Comment by Alex_The_Witch February 11
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