Alex_The_Witch

Game Expert

Comments

  • Hey there @Infernobuster . Hope you're doing well. I'm sorry to hear your Bubblegum Buddies win streak has been resetting often. I would love to offer immediate assistance, however, I'm afraid I don't have the proper tools here in the Community. For issues of this kind, it's best to reach out to our player support team, as…
    in Bubblegum Buddies issues Comment by Alex_The_Witch November 17
  • Hey there @zuzumike . Hope you're doing well. Please note that in Pet Rescue Saga, you can only claim a life when you don't have full lives. In addition to that, some of the messages you're seeing might be requests for lives from your friends, instead of lives sent to you. I hope this helps, but if you have other questions…
    in Getting lived Comment by Alex_The_Witch November 16
  • Hey there, @RetroK283 . Hope you're doing well. I'm sorry to hear you're experiencing this visual glitch. Could you please tell me which device/platform (iOS, Android, Kindle, Windows, Facebook on the Browser), you're using to play, so that I can send the correct troubleshooting steps? Thanks in advance and have a great…
    in Purple squares in place of rivals in the jelly race Comment by Alex_The_Witch November 16
  • Hey there @Lissa5 . Hope you're doing well. I'm sorry to hear your Star Tournament progress isn't advancing and the levels you beat are not counting towards it. Worry not, our studio team is working on the problem and will do everything they can to get you back on track with your game as fast as they can. Your feedback is…
    in Tournament scoring reverts to -5 - (Edited by CM: FIXED)! Comment by Alex_The_Witch November 16
  • Hey there @ald92 . Hope you're doing well. I'm sorry to hear you're having trouble with level 20059. For this level try to play near the blockers and from bottom up to shuffle the candies. Use more striped candies and play with wrapped candies. Or play near the candies to break them all within the same move. If you're…
    in Help with level 20059! Comment by Alex_The_Witch November 16
  • Hey @kbeavers00 . Hope you're doing well. I'm sorry to hear this has been happening with your Super Color Bomb and also with your performance in the Candy Royale challenge, where you keep being bounced out even though you don't lose any levels. I would love to offer immediate assistance, however, I'm afraid I don't have…
    in Keep losing super charge Comment by Alex_The_Witch November 16
  • Hey @MollyS . Please note that timed items only start counting from the moment you open the game, not the moment they are sent to you. So they would only have gone to waste if you'd open the game, acknowledged the pop-up saying you received the compensation from us, and then left the game. As for the email sent to you, yes…
    in Delicious Offer Comment by Alex_The_Witch November 10
  • Hey there @MollyS . Hope you're doing well. The ticket was sent to your email address, the same email address you use here in Community. As for the items, Gold Bars, Boosters, Timed Boosters and Unlimited Lives were sent to your main account, CUID 11109803231. I can confirm everything shows as delivered on my side, with…
    in Delicious Offer Comment by Alex_The_Witch November 10
  • Hey there @Helena_Tai . Hope you're doing well. Worry not, our team of experts at the Studio is aware of the situation and working on finding a solution. If you need anything until then, feel free to reach out to our player support team:…
    in Tournament scoring reverts to -5 - (Edited by CM: FIXED)! Comment by Alex_The_Witch November 10
  • Hey there @dorli25 . Hope you're doing well. I understand you'd like to have the video adverts feature in your game, so allow me to clarify its availability within the game. The video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be…
    in How can I turn on ads so I get more boosters? f.e.more shovels, more lawnmowers… farmsheroessaga Comment by Alex_The_Witch November 10
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