Cezdiamond Community Manager

Comments

• Hi Mark- Thanks for posting on King Care. Sorry for the delay in getting back to you, are you still experiencing a problem.  I am sorry but the game room is supported by Facebook please could you contact them if the problem persists.  Thanks! 

  in If the browser is facebook gameroom how do you fix We cannot run WebGL, please make sure that you ha Comment by Cezdiamond August 2017
• Hi nigelcob- Thanks for posting on King Care. Sorry for the delay in getting back to you, are you still experiencing a problem with your progress? Let us know if you still need a hand.  Thanks! 

  in backwards Comment by Cezdiamond August 2017
• Hi Joan- Thanks for posting on King Care. Sorry for the delay in getting back to you. Is the problem resolved now? Which model of device are you playing on? Please let us know if you still need a hand.  Thanks! 

  in Need help for candy crush saga app. Comment by Cezdiamond August 2017
• Hi Jwhiz77- Thanks for posting on King Care. Sorry for the delay in getting back to you, these levels should have opened up now.  Please let us know if you still need a hand.  Thanks! 

  in CCS 1405? Comment by Cezdiamond August 2017
• Hi SweenCat- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem? Please could you try logging out and back in to Facebook again? Thanks! 

  in Other Players' Levels Comment by Cezdiamond August 2017
• Hi Brigitte- Thanks for posting on King Care. Sorry for the delay in getting back to you. This sounds like a device problem, is the issue resolved now? Let us know if you still need a hand.  Thanks! 

  in Issue when download Comment by Cezdiamond August 2017
• Hi Usia- Thanks for posting on King Care. Sorry for the delay in getting back to you. I have checked your account and it looks like this has now been done :-)  Let me know if you need a hand with anything else.  Thanks! 

  in My levels bugged Comment by Cezdiamond August 2017
• Hi Gretchen- Thanks for posting on King Care. I have found this thread which will help explain how the mushroom works.  https://care.king.com/en/farm-heroes-saga/how-do-you-work-mushrooms  Be sure to use the search function before posting a questi…

  in Farm Heroes 947 Mushrooms Comment by Cezdiamond August 2017
• Hi Khalid- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem?  Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-…

  in why image missing but voice OK? Comment by Cezdiamond August 2017
• Hi Nike- Thanks for posting on King Care. Sorry for the delay in getting back to  you.  Are you still having a tough time with level 254?  Have you tried checking out all of the great level tutorials that are available on YouTube. Simply search fo…

  in What do I have to do to move onto the next level? Comment by Cezdiamond August 2017
• Hi Nita- Thanks for posting on King Care. Sorry for the delay in getting back to you, are you still experiencing this problem? Please could you make sure that you have a good internet connection and the latest version of the game installed on your …

  in Facebook Comment by Cezdiamond August 2017
• Hi AW2002-  Sorry for the delay in getting back to you. We are often testing and tweaking certain features so you may notice that you do not always have our feature games at the same time as your friends.  I hope this explains things clearer.  Hav…

  in Why no Bubblegum Hills? Comment by Cezdiamond August 2017
• Hi Kurt- Thanks for posting on King Care. Sorry for the delay in getting back to you, some goodies have now been added to your account.  Thanks! 

  in Playing farm heroes farm Comment by Cezdiamond August 2017
• Hi Betty- Thanks for posting on King Care. I am sorry for the delay in getting back to you.  Are you still experiencing a problem?  Which troubleshooting steps have you tried so far? Please make sure that you have the latest version of the game i…

  in Once again my Kindle Fire Hd 8.9 is crashing before I can even play a game. Comment by Cezdiamond August 2017
• Hi Lisa- Sorry for the delay in getting back to you. We are often testing and tweaking certain features so you may notice that you do not always have our feature games at the same time as your friends.  I hope this explains things clearer.  Have a…

  in Will there be a Mystery Mountain for Pet Rescue Saga this week? Comment by Cezdiamond August 2017
• Hi Katie- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. Th…

  in Accidentally deleted app Comment by Cezdiamond August 2017
• Hi Liv125- Thanks for posting on King Care and for taking the time to share this feedback.  The community is a great place to share your thoughts and tips on our games. We hope to hear more from you.  Have a sweet week! 

  in Just Feedback Comment by Cezdiamond August 2017
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