Cezdiamond Community Manager

Comments

• Hi Deepika- Thanks for posting on King Care. Let's check your account  I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted :-) Have a …

  in Regarding accidental purchasing of gold bars Comment by Cezdiamond July 2017
• Hi jojo- Thanks for posting on King Care. Please could you see this thread for more information :-)  https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress  Let me know if you still need a hand.  Thanks! 

  in sunday 9 of july, update Comment by Cezdiamond July 2017
• Hi Nancy-  Thanks for posting on King Care. Please could you see this thread for more information :-)  https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress  Let me know if you still need a hand.  Thanks! 

  in The game continues to be reset to level 1.......going on a week now. Comment by Cezdiamond July 2017
• Hi Vikki-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: https…

  in loading and crashing on candy crush soda Comment by Cezdiamond July 2017
• Hi rozt85- Thanks for posting on King Care. o Are you still experiencing a problem passing level 2390? o Is there an error message? o Are you playing on desktop Facebook? Please try our troubleshooting steps here: https://care.king.com/en/candy-…

  in I have completed level 2390 but it won't go onto next episode? Comment by Cezdiamond July 2017
• Thanks a lot for letting us know :-) 

  in Game put me back at level 1 Comment by Cezdiamond July 2017
• Thanks a lot for letting us know :-) 

  in Losing star dust Comment by Cezdiamond July 2017
• Hi Stephane- I can indeed help you here :-)  I will send you a private message to explain how. Please check for the envelope icon.  Thanks! 

  in reset Comment by Cezdiamond July 2017
• Hi Deb-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: https:/…

  in Where did the candy go????? Comment by Cezdiamond July 2017
• Hi Phil1966- Thanks for posting on King Care. Please could you see this thread for more information :-)  https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress  Let me know if you still need a hand.  Thanks! 

  in Candy Crush Soda Saga Comment by Cezdiamond July 2017
• Hi Margaret-  Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain le…

  in Why does my friend get 3 weather alerts a week on mon,wed and Friday ,I only get 1 on monday Comment by Cezdiamond July 2017
• Hi Gina- Thanks for posting on King Care. I am sorry that you have been experiencing a problem passing level 423.  Have you successfully passed this level now?  Has this happened again? Please let me know if you still need a hand!  Thanks :-) 

  in Level 423 Comment by Cezdiamond July 2017
• Hi there-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: https…

  in Soda Saga Facebook Comment by Cezdiamond July 2017
• Hi Margie43- Thanks for posting on King Care. There have been some tests and changes to the appearance of our games, I have our Blog here for you as it contains more information about why these changes have been made. https://care.king.com/en/blog/…

  in My favorite level on candy crush soda is 18! Comment by Cezdiamond July 2017
• Hi Mark- Thanks for posting on King Care, thanks for sharing this with us. Which model of device are you playing on?  Have you tried any troubleshooting steps already?  Thanks! 

  in Level number no longer displayed while playing. Comment by Cezdiamond July 2017
• Hi Christine- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your games to Facebook.  Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/lost-your-connect…

  in I have a Samsung Galaxy Tab A & a Tab E, we cannot connect our King apps to Facebook. How do we fix? Comment by Cezdiamond July 2017
• Hi Charlie- Thanks for your feedback, please see our Blog and Main thread here for more information regarding why these changes needed to be made.  Thanks again!  Blog post:  https://care.king.com/en/blog/article/is-your-browser-ready-for-html5   …

  in Why screw with something that is working fine? Comment by Cezdiamond July 2017
• Hi Gina-  Thanks for posting on King Care. Please could you see this thread for more information :-)  https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress  Let me know if you still need a hand.  Thanks! 

  in My desktop soda is on level one. I cleared the cache, restarted - nothing. Comment by Cezdiamond July 2017
• Hi Nancy-  Thanks for posting on King Care. Please could you see this thread for more information :-)  https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress  Let me know if you still need a hand.  Thanks! 

  in Yesterday my 499 level (higher now) was restored. This morning it's been set back to level 1. Why? Comment by Cezdiamond July 2017
• Hi Jill- Thanks for posting on King Care. There have been some tests and changes to the appearance of our games, I have added our Blog here for more information :-) https://care.king.com/en/blog/article/is-your-browser-ready-for-html5   Please see …

  in Can't play due to screen having digital glitch... Comment by Cezdiamond July 2017
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