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Just logged on and all 22 of my gold bars are missing. What happen and can they be restored please? Thank you!
Thanks @Elsa for passing on
@JennWelcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.
As soon as you get back to me we can get this sorted :-)
Have a sweet week!
Hi Jenn, I'm so sorry that you didn't hear anything because I definitely forwarded it to her. I will do it again now.
Hi Elsa, it has been 3 weeks since you told me someone would contact me about a solution to all my missing gold bars and I’ve not heard back. When can I expect a solution? Thanks!
Hi Jenn, I will elevate this to a King Admin to see if he can offer you any help. He will write you here privately.
Thank you for your response! I had #21 free bars that I had collected. One day I logged in they were missing.
Hi Jenn, sorry for the delay in responding but thank you for writing us here at King Care. Were they purchased gold bars or earned gold bars? Please write back so that I can offer you further direction.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
