Cezdiamond

Community Manager

This issue should now be fixed as @Chicken Slayer said :-) Please let us know if you are still experiencing this problem! 

Hi Lourdes and Talal- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…

Thanks @Elsa @Faith I am sorry you are experiencing a problem, please could you try some troubleshooting steps here. Check for updates You can either choose for the system to automatically install app updates when they become available, or you are able to check for updates manually. Some people prefer to check manually so…

Thanks @Chicken Slayer @Nixz- Welcome to the community, this pop up is an offer for 100 Gold Bars in Bubble Witch 3 Saga and I can see that these are in your account :-) Please make sure that you are signed into your account so that you can see them, let us know if you still need a hand.. have some fun creating magic! 

Thanks @Chicken Slayer @Patichdez we cannot move accounts but I can help you out with a few details, so I will send you a private message through King Care :-) 

Thanks @Elsa @June with this ID I see level 3425, is this the level that you see on your account? Whilst looking up your ID I also saw that you had multiple accounts, please can you be sure that you are logged into the same account across all devices? Thanks! 

Thanks @Elsa @Momsy2 I have sent you a private message, please check again the envelope icon. Thanks!

Thanks @Chicken Slayer @suesun85 please see the answer from JustPlaying here https://care.king.com/en/alphabetty-saga/black-screen-on-candy-crush-554446963#entry_164653 Thanks! 

Hello @suesun85 did you see the update from JustPlaying? Thanks!

Hi @Matin it looks like you have more than one account. Please can you clear the cache, uninstall and be sure to connect to the same profile? The profile I see has you on level 3313. Thanks!