Cezdiamond Community Manager

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• Hi CM Davidson- Thanks for posting on King Care. Sorry for the delay in getting back to you. Which browser are you playing on? Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-loa…

  in I play Candy Crush on facebook, and have reached 1550, and there are no further levels to play Comment by Cezdiamond July 2017
• Hi JudyK- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still stuck on level 2601? Please could you try replaying this level as hopefully it should move you back forward to level 2615. Let me know if you stil…

  in lost 15 levels, can't get new to load Candy Crush Saga Comment by Cezdiamond July 2017
• Hi Simon- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of y…

  in Lost levels due to phone resetting Comment by Cezdiamond July 2017
• Hi Donna-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem playing Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-) Are you playing on desktop? Please can you foll…

  in I been haveing issues with candy crush soda for over a week now Comment by Cezdiamond July 2017
• Hi Pamela- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem with level 493?  If the problem persists, please could you share a screenshot of you level board so that we can take …

  in why cant ı see the jellies on level new super hard level Comment by Cezdiamond July 2017
• Hi pwaters- Thanks for posting on King Care. What model of device are you playing Bubble Witch 2 Saga on?  Regarding the new graphics, there have indeed been some tests and changes to the appearance of our games. Please see this link for more infor…

  in Bubble witch Comment by Cezdiamond July 2017
• Hi Janinesillat- Thanks for posting on King Care, and for taking the time to provide us with this feedback. The Gold Crowns symbolise harder levels.  Here at King we are always working hard to keep our games fun and exciting. This means that from t…

  in New Gold icons for levels completed with one life Comment by Cezdiamond July 2017
• Hi Caretha- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of …

  in Lost Game data Jelly Crush Comment by Cezdiamond July 2017
• Hi lisahonez123- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corne…

  in Need help with Candy Crush Soda Comment by Cezdiamond July 2017
• Hi lisahonez123- Thanks for posting on King Care.  I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top righ…

  in Was at a high level in candy crush soda and computer updated and took me back to level 1. Help! Comment by Cezdiamond July 2017
• Hi Melissa-  Thanks for posting on King Care. Are you playing between Facebook and King.com or mobile and desktop? Boosters are currently non-transferable between platforms and devices.As they are items saved directly to your device's memory they c…

  in I tried to open/sync a facebook account with a king (? - played on my desktop) account. Comment by Cezdiamond July 2017
• Hi Amy- Thanks for posting on King Care. Sorry for the delay in getting back to you, are you still experiencing a problem passing this level?  Please let us know if you still need a hand :-)  Thanks! 

  in Level won't complete, has been hours Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem?  Please could you let me know a little more detail about the error? What exactly is missing?  Did this happen more than o…

  in Level 2636 nonsense Comment by Cezdiamond July 2017
• Hi davara64- Thanks for posting on King Care, sorry for the delay in getting back to you. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game …

  in Lost boosters Comment by Cezdiamond July 2017
• Hi Just Me- Thanks for taking the time to share your thoughts with us here on King Care. Your feedback will be passed on and we will be looking into this.  Thanks again! 

  in Companions Comment by Cezdiamond July 2017
• Hi Samantha- Thanks for posting on King Care and for sharing your feedback with us. Sorry for the delay in getting back to you.  Does the problem persist?  Has anyone else experienced this problem, please could you reply below? Thanks a lot for y…

  in Not getting potions for cats Comment by Cezdiamond July 2017
• Hi Jill- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This…

  in Lost boosters Comment by Cezdiamond July 2017
• Hi mjrose103- Thanks for posting on King Care. Level 2640 is indeed a tricky level, but it can be passed.  Here is a video of one of our players passing this level, which may give you some pointers: https://www.youtube.com/watch?v=AxtNnf6tzvU Good…

  in Impossible level Comment by Cezdiamond July 2017
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