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I'm missing almost 52 gold bars (which I had earned by playing) after connecting to facebook and playing on facebook. please help.
Thanks @Elsa
@Momsy2 I have sent you a private message, please check again the envelope icon.
Thanks!
You should be hearing from Cez here. Look at your envelope during the day to see if she responded. I'm going to send this to her now.
Can you please get me your user ID # so that I can elevate this to a King Admin. They need to look into your account to find out what is going on.
6220393700 as stated before
Any updates on this?? Almost a week and no answers.
Thanks @Elsa@Momsys2Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.As soon as you get back to me we can get this sorted :-)Have a sweet week!
@Momsys2Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.
As soon as you get back to me we can get this sorted :-)
Have a sweet week!
Hi Momsy2, sorry to hear about your issue. I will elevate this to a King Admin who can look into your account and write you here privately. Since they are all off for the weekend you won't hear from someone until Monday. While you are waiting can you please get your user ID # to speed things up. Here is how you can do that: https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-itOnce you get the number, can you please post it here so it will be ready for a King Admin to check on Monday.
Hi Momsy2, sorry to hear about your issue. I will elevate this to a King Admin who can look into your account and write you here privately. Since they are all off for the weekend you won't hear from someone until Monday. While you are waiting can you please get your user ID # to speed things up. Here is how you can do that:
https://www.elsalanger.net/blog/what-is-my-user-id-and-where-can-i-find-it
Once you get the number, can you please post it here so it will be ready for a King Admin to check on Monday.
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
