Cezdiamond Community Manager

Comments

• Hi Marcia- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your game to Facebook.  Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-…

  in Can't sync with Facebook on Turbo Droid 2 phone. Comment by Cezdiamond July 2017
• Hi Mags- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem progressing in your game?  Please could you try replaying the level that your game is stuck on? This should hopefully move th…

  in It's happened again!!! Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) I understand that you have already tried some steps to resol…

  in Candy Crush Soda Saga slow to load and play Comment by Cezdiamond July 2017
• Hi Froggie0911- Thanks for posting on King Care. Gold Bars are the in game currency which are bought with real life currency.  These Gold Bars are then used in the game to purchase in game items such as boosters, Lives or Extra Moves. Please let u…

  in Why do I have keep paying for money in piggy bank Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. I am sorry that you have been experiencing a problem progressing in your game. Have you been able to successfully move forward now?  Please let us know if you still need a hand and which level you are play…

  in Just played a game with the ingredients. Three of my ingredients didn't count and I lost the game. Comment by Cezdiamond July 2017
• Hi Joyce- Thanks for posting on King Care. Sorry for the delay in getting back to you.  Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain levels, features as well as c…

  in Pet Rescue Saga is all of a sudden a HUGE PROBLEM? Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. Sorry for the delay in getting back to you. We do not currently have phone support but you can find us here on King Care, by in game support or email support :-)  Let me know what you need a hand with.  H…

  in How do I get in touch with someone from Customer Service? Comment by Cezdiamond July 2017
• Hi pancak- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem passing level 2390?  What is the end of level message?  Please let us know if you still need a hand :-)  Have a swee…

  in Game won't advance past level 2390... Comment by Cezdiamond July 2017
• Hi Chelsea-Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Please also s…

  in Game app on iPhone will not work Comment by Cezdiamond July 2017
• Hi  Geraldine- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem passing level 2605? What is the end of level message?  Thanks! 

  in Hi guys thanks for updating the game. Presently playing 2605 twice and it cannot stop. Pls help Comment by Cezdiamond July 2017
• Hi ursmjr- Thanks for posting on King Care. I am sorry for the delay in getting back to you. I am sorry I do not quite understand the problem that you are facing?  o Please could you let us know exactly the problem that you are experiencing?  o Is…

  in Show game Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. Sorry for the delay in getting back to you.  In order to pass level 2049 you need to not only reach the point requirements but also ensure that the Candy Bombs do not explode before the level is complete. …

  in Can anyone tell me if I cannot count.... Comment by Cezdiamond July 2017
• Hi Munchy21- Thanks for posting on King Care. Sorry for the delay in getting back to you, I cannot see any other questions from your regarding a problem with Farm Heroes Super Saga.  Please could you let me know a little more information regarding …

  in County fair Comment by Cezdiamond July 2017
• Hi Just Me- Thanks for posting on King Care. I am sorry for the delay in getting back to you. We have a few different mini feature games on the go at the moment.  Please could you share a screenshot of this next time to see this pop up? This way we…

  in Gold Emblem Comment by Cezdiamond July 2017
• Hi lisac93- Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain leve…

  in Why don't I have any spaceship boosters? Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. Sorry for the delay in getting back to you.  Does the problem persist? Please could you make sure that you have the latest version of the game installed? Thanks! 

  in Level 2167 Comment by Cezdiamond July 2017
• Hi there-  Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right…

  in Award not received Comment by Cezdiamond July 2017
• Hi Susanna- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing this problem?  Has anyone else noticed this problem with their game?  Please let us know as much detail as possible so that we…

  in Losing star dust Comment by Cezdiamond July 2017
• Hi Holly- Thanks for posting on King Care. Sorry for the delay in getting back to you. I am sorry that you have been experiencing a problem passing level 149.  What is the end of level message?  Please could you share a screenshot of the end of le…

  in I got rid of all the choco & filled the other 2 req. for 149, but it still says fail. How to pass? Comment by Cezdiamond July 2017
• Hi Brian- Thanks for posting on King Care. I am sorry that you have been experiencing a problem playing Candy Crush Saga on your iPhone.  Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashin…

  in I have not been able to connect to my account to play Candy Crush. I am currently on level 2223. Comment by Cezdiamond July 2017
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