Cezdiamond Community Manager

Comments

• Hi Marcia-  Thanks for posting on King Care.  We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak or certain …

  in My ear the crown is not available, why.? Comment by Cezdiamond July 2017
• Hi Sherry-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possibl…

  in Candy Crush starts to load then goes back to home screen on iPad. updated 3 times please resolve Comment by Cezdiamond July 2017
• Hi Melissa- Thanks for posting on King Care. I am sorry that the prize calendar has started from number one again, I would like to check your account so  I have sent you a private message to check your account. Please click on the envelope icon in…

  in I sign in via email (not Facebook) on desktop. I downloaded game to iPhone. Does not match. Comment by Cezdiamond July 2017
• Hi there-  Thanks for posting on King Care. I am sorry for the delay in getting back to you, I can understand your disappointment. I would like to check your account so I have sent you a private message to check your account. Please click on the e…

  in Stripes candy Comment by Cezdiamond July 2017
• Hi Jules- Thanks for posting on King Care. Boosters are currently non-transferable between platforms and devices.As they are items saved directly to your device's memory they can only be used on that specific device. This means that if you receive …

  in No Boosters received Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. I am sorry for the delay in getting back to you.  Have you tried our desktop troubleshooting as it sounds like the game is freezing and lagging which is causing the wand not to fire in the right direction.…

  in Why does Stella wand go in different directions Comment by Cezdiamond July 2017
• Hi Kelly- Thanks for posting on King Care. Sorry for the delay in getting back to you. Did you receive a pop up in your game asking you to install the latest game update. This should bring the World Tour back into your game. Thanks a lot! 

  in Where did the world challenge go? Comment by Cezdiamond July 2017
• Hi Kim- Thanks for posting on King Care. Sorry for the delay in getting back to you, are you still stuck on level 652. I cannot find any other threads or questions regarding this level.  Please could you share a screenshot of you level board so tha…

  in I'm on level 652 and it is only showing me 1 gem. How can I fix this? Comment by Cezdiamond July 2017
• Hi Tanisha-  Thanks for posting on King Care. I am sorry for the delay in getting back to you, I can understand your disappointment.  I would like to check your account so I have sent you a private message to check your account.  Please click on t…

  in Candy crush striped candy Comment by Cezdiamond July 2017
• Hi Laura- Thanks for posting on King Care. Sorry about the delay in getting back to you. Please could you try and play level 300 again for me? Hopefully this will update the system and put you back in the correct place.  Thanks! 

  in level on candy crush soda problem Comment by Cezdiamond July 2017
• Hi AE Fay- Thanks for posting on King Care.  We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak or certain m…

  in Why is bubblegum hill not available on iPad? Comment by Cezdiamond July 2017
• Hi Margey- Thanks for posting on King Care. I am sorry for the delay in getting back to you, I can understand your disappointment.  I would like to check your account so I have sent you a private message to check your account.  Please click on the…

  in Won Dexter Received no rewards Comment by Cezdiamond July 2017
• Hi Graeme- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Let's try and get your game back on track! a. Please close all apps and restart the device b. Please check for any updates for your device and apps: http:…

  in Crash to desktop windows 10 app Comment by Cezdiamond July 2017
• Hi Sheriff- Thanks for posting on King Care. Sorry for the delay in getting back to you. Unfortunately there are always some players that find a way to cheat, we do our best to monitor this and make changes to our games where we can to eliminate thi…

  in People using cheats? Striped Candy Contest Comment by Cezdiamond July 2017
• Hi Chasidy- Thanks for posting on King Care. I am sorry for the delay in getting back to you. - Are you still experiencing this problem?  - Which device are you playing on? Please let me know if you still need a hand :-) 

  in what is going on? Comment by Cezdiamond July 2017
• Hi Gaetan- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. Th…

  in Last update Comment by Cezdiamond July 2017
• Hi Nicole- Thanks for posting on King Care. I am sorry that you have been experiencing a problem playing level 2391.  Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible t…

  in Bug with level 2391 Comment by Cezdiamond July 2017
• Hi Tina- Thanks for posting on King Care. I am sorry that you have been experiencing a problem passing level 2586. Please could you let us know the end of level message?  In order to add a screenshot please click on the "photo" icon in the top left…

  in Level 2586 Comment by Cezdiamond July 2017
• Hi Gunder- Thanks for posting on King Care. Which level are you currently on now?  Please can  you check that both are connected to the same Facebook account? Have you tried our Facebook troubleshooting steps here: https://care.king.com/en/candy-cr…

  in iphone 5s Comment by Cezdiamond July 2017
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