Cezdiamond

Community Manager

Comments

  • Thanks @Chicken Slayer @Ashleey Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you…
    in My game progress and all my boosters are gone.?? Comment by Cezdiamond April 2018
  • Thanks @Chicken Slayer @Jez I can understand your disappointment, let's get you back on track so that you can continue on your Soda sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in How to restore all the level progress in Candy Crush Soda Saga. I was not connected to facebook. Comment by Cezdiamond April 2018
  • Thanks @Elsa @Tamara Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!
    in Progress is gone. How do I get it back? Comment by Cezdiamond April 2018
  • @Elsa thanks for passing on @KJ Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!
    in lost all progress, new phone Comment by Cezdiamond April 2018
  • Thanks @Laura @candycrush123 Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!
    in Lost all my data on candy crush when logging onto facebook Comment by Cezdiamond April 2018
  • @Laura thanks for passing on @mystical Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!
    in I had to do a factory reset on my Samsung Tablet STM900. Comment by Cezdiamond April 2018
  • @Katie thanks for getting back in touch, this has been escalated, however, as we do not have other complaints of this nature it means that we do not have a lot of data for this to be investigated. I have passed it on but it may take a some time to resolve without data from a larger group of players. Really sorry about this!
    in Dexter challenge miscounted candies Comment by Cezdiamond April 2018
  • @Chicken Slayer thanks! :-) @Game girl I can understand your disappointment, let's get you back on track so that you can continue on your Farmtastic journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted…
    in Why did my Farm Heroes Saga and Candy Crush Soda Saga reset to level 1? Comment by Cezdiamond April 2018
  • Thanks @Elsa for passing on :-) @Leszek Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!
    in Lost progress Comment by Cezdiamond April 2018
  • Thanks @Elsa for passing on @Grrrr I am really sorry that you did not receive your rewards. I have now added items to your account, you will see these next time you open your game on your mobile device. Thanks!
    in Not receiving prize..round two Comment by Cezdiamond April 2018
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