Cezdiamond

Community Manager

Thanks @Elsa for passing on @ImRoxy Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!

Thanks @Chicken Slayer for passing on @margretdzn I did add the Gold to your account as a goodwill gesture :-) Thank you! 

Thanks @Elsa for sending to me @Andrea I am very sorry about this, I have passed this on for investigation and I hope it will not happen again. Thanks for taking the time to share with the King Care community. 

Thanks @Elsa for passing on @Missy I am sorry that you did not receive your Jackpot prizes, are you playing on a mobile device? Roughly when did this happen? Thank you!

Thanks @Chicken Slayer @Connie I am so sorry about this and very sorry for such a long wait. Would you be able to create a brand new account and see if you can log in with this. I can then put the progress on a new account, I will need your game to be connected to an account in order to be able to restore any progress.…

Thanks for passing on @Chicken Slayer @Sophie Let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Hello everyone! Thanks for letting us know about this in King Care. Our studio are currently aware of this problem and they are investigating. We hope to have an update shortly. Thanks!

@Sharon Just wanted to check if you had reinstalled the game? Thanks!

Thanks @Elsa @Michelle please create a Facebook or Kingdom account and link this to your game, this way I will be able to find an account for you :-) I will send you a private message so that we can get you back on track. Thanks! 

Thanks @Chicken Slayer @Ramesh please let us know the device details :-) In the meantime this has been escalated for investigation. Thanks!