Cezdiamond

Community Manager

Thanks for sharing @Elsa @Wendy please do make sure that you connect your game, I will need an account to add the levels to and also you want to be sure not to lose the levels again :-) I will send you a message now so that we can check your account. Thanks! 

@Elsa thanks for passing on. @Rossana I will send you a private message so that I can check your account and hopefully get you back on track. Thanks! 

Thanks for sharing @Elsa @Hari please do make sure that you connect your game, I will need an account to add the levels to and also you want to be sure not to lose the levels again :-) I will send you a message now so that we can check your account. Thanks! 

Thanks for sharing @Elsa @Tan Vu Vuong please do make sure that you connect your game, I will need an account to add the levels to and also you want to be sure not to lose the levels again :-) I will send you a message now so that we can check your account. Thanks! 

@Chicken Slayer thanks for passing on :-) @Elena I will send you a private message so that we can check your account. Thanks! 

Hello @Penny I can see that our Superstar @Elsa has already helped you with some great troubleshooting steps. I have just also checked your King Care account details also and I can see that you have two accounts under two different email addresses, it looks like you have logged out of the correct account. Please could you…

@Laura thanks for passing this on @Sudan Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Thanks @Chicken Slayer @Gitte our games are for aged 18 and above, however, should you create a Kingdom account with your details I can add the levels back to this account. Please let us know when you have done this and I will send you a private message to get the details :-) Thanks! 

Hello everyone- The game studio has now managed to locate the issue, so you should not see this happen again. Thank you!

@Elsa thanks for flagging this @All We are having troubles reproducing this error, please could you give me a little more information? - Which device/browser are you playing on? - Did you use a pre game booster(s)? Or in game boosters? - Was there anything special about this attempt?