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My game keeps defaulting back to level 1060 even though I’m in th 1200’s. Plus it’s not giving me any of my prizes. I’ve looked at some of the other issues like this but the answers do not help me.
Hello @Penny I can see that our Superstar @Elsa has already helped you with some great troubleshooting steps. I have just also checked your King Care account details also and I can see that you have two accounts under two different email addresses, it looks like you have logged out of the correct account. Please could you try and log out and back in again with the correct account. If you are still stuck, I will send you a private message so we can discuss your account details :-) Thanks!
Hello @Penny I can see that our Superstar @Elsa has already helped you with some great troubleshooting steps.
I have just also checked your King Care account details also and I can see that you have two accounts under two different email addresses, it looks like you have logged out of the correct account. Please could you try and log out and back in again with the correct account.
If you are still stuck, I will send you a private message so we can discuss your account details :-)
Thanks!
Well Penny I am here today to help you solve this! To clear the history on your iPad double click on the home button and all the recent things that you have been doing should show up. Just swipe each one and that will clear your history. Regarding your levels I am going to elevate this to a King Admin who will be able to help you.
No one has helped to solve this situation effectively, please help!
Thanks for the help Elsa! I’m not sure which game platform I’m using. I just downloaded the app on my iPad from the apps store, how can I check? Also, how do I clear the history? Cheers
Hi Penny, have you been playing the game through Facebook or the Kingdom because they save your progress? If you have been playing through Facebook, please clear the history on your device. Then you might want to shut it down for a few seconds and then open it again. Open the game and log out of Facebook and log back in. If none of this works for you, please write me back here and I will offer other suggestions.
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No “X” button, no “Next” button, and no ways to get rid of it. Could it be that pressing the buttons too quickly caused this?
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
