Cezdiamond

Community Manager

Hi @Jerry please let me know roughly what date and time you think you lost these Gold Bars. You should never ever lose Gold Bars so want to check what happened :-) Thanks @Elsa

@Leonie found you now and added your items :-) 

Thank you @Elsa and @Maurice Great feedback, I will be sure to pass this on! 

Hey thanks @Laura we are magical indeed @Leonie the account which is linked to King Care actually only shows level 17. Do you have more than one account? If i can find your account, I would be happy to readd the items after you reinstall :-) 

Thanks again @Laura @Jopie thanks for taking the time to share these details, this is now with our game team for investigation. I have created a main thread here Thank you! 

Hi Macy- I wanted to check if you were still experiencing this problem again? As we have seen a few players report the same thing. Thanks a lot! 

I am so sorry about this @Guy I have now added these items to your account :-) 

Thanks @Laura @Jopie I think I have seen others saying this too, this has now been reported to our game team for investigation. I would like to credit your account with some items, please could you let me know your player ID? Please see instructions here Thanks!

Thanks @Laura @Jolpie Is this the City Challenge? Can I check if you are playing online and connected? Thanks! 

Hi Sherry! Please can you let me know which rewards you are not receiving? How many Gold Bars should be credited? How many times has this happened? Thanks!