Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Why has my game on laptop gone back to the beginning but up to date on mobile ?

I have been having problems for a while when playing facebook games on my laptop, First my game would not connect to the kingdom so i wasn't able to see anyone elses progress but my game still carried on but now the game as gone back to the beginning (1) but the game on my mobile is still up to date.

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Johnny_Ryall

Then I recommend to troubleshoot this browser, check the Chrome support pages to try to resolve the issue. Or you can use a browser that functions on your computer.

Jan_Callear

It seem to be that the problem with my games on Facebook only seems to be happening with the Chrome Browser

Johnny_Ryall

Hello Jan,

Your progress is still showing in your game account.

Can you please try the following:

1) Clear your browsers cache. Old temporary files on your computer can affect game functionality. Please see this page for instruction on clearing the cache: http://www.refreshyourcache.com/

2) Make sure your browser has been upgraded to latest version. If you want to check whether your browser is HTML5 compatible, you can check on this page https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine.

Let me know if these return your progress.

Kind regards,

Johnny

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Accepted answers

All comments

Johnny_Ryall

Hello Jan,

Your progress is still showing in your game account.

Can you please try the following:

1) Clear your browsers cache. Old temporary files on your computer can affect game functionality. Please see this page for instruction on clearing the cache: http://www.refreshyourcache.com/

Let me know if these return your progress.

Kind regards,

Johnny

Jan_Callear

It seem to be that the problem with my games on Facebook only seems to be happening with the Chrome Browser

Johnny_Ryall

Then I recommend to troubleshoot this browser, check the Chrome support pages to try to resolve the issue. Or you can use a browser that functions on your computer.

Level 18 527
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
Watching ads doe not give bonus!
When watching als normaal gives a bonus, but now whe I watch an add it Just continues the game not geving the promised extras
I’m back to level 1 !!!!
I have been playing since 2020 and yesterday I opened the game to level 1 !!!! I can’t remember what level I was on but definitely over 600 …
Frustration
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Merge Accounts
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…