Johnny_Ryall
Level 3Discussions
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Johnny_Ryall Level 3
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- Johnny_Ryall
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Hello Zarbon, Could you please run through the steps provided in this thread here and let me know if they resolve the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny
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Hello Lilian, I'm sorry to hear that this happened. This event isn't available to all players so it's possible that the test group has changed recently. You can read more about how we test our events here: https://care.king.com/en/candy-crush-jell…
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Hello, Thank you for posting. Our games each have their own identity and they are designed by different studios, so this means that not all the games are the same in terms of design. If you need friends to help you out then there are 2 options th…
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Hello Lilian, I'm sorry to hear that this happened. This event isn't available to all players so it's possible that the test group has changed recently. You can read more about how we test our events here: https://care.king.com/en/candy-crush-jell…
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Hello Lilian, I'm sorry to hear that this happened. This event isn't available to all players so it's possible that the test group has changed recently. You can read more about how we test our events here: https://care.king.com/en/candy-crush-jell…
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Hello, This should correspond with the number that is shown under the trophy for this Character. If you have the 2nd gem ability then this will match with this number. Kind regards, Johnny
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Hello Mark, It could be that your game was connected to a Kingdom account rather than your Facebook account. If you encounter any further problems, let me know. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Stuart, I'm sorry but I cannot see any previous questions that you have asked. Could you please run through the steps here to see if they help resolve the issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind re…
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, Please make sure you have the latest version of the app installed (1.86.6.) as this issue has now been resolved. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Mark, Does anyone else have access to your device. In the game, do you see the correct level, amount of gold bars etc. Is this a picture of a King character or of a real person. Please let me know. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Brigette, From what you have said it sounds like you always have full lives in the game? Could you please confirm if this is correct. Thank you, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Reem, The last set of Companions in the game are available on level 1110 as you have mentioned. There are no more Companions available following this level. Kind regards, Johnny
