Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Cannot save game progress

I have upgraded to a new iPad and my level progress is not transferring over. I have logged into King on my old device to save my progress. I have deleted the app and reinstalled on my new iPad. The game is still loading on level 36 on my new iPad, but I am on level 673 on the old one. I also connected to Facebook to try to save my progress and now the old iPad is only loading to level 347. This is so frustrating! Also, the contact form does not work, my message won't send.

Accepted answers

Johnny_Ryall

Please check again now as I have amended your account.

Your progress should now be showing correctly.

Kind regards,

Johnny

All comments

Johnny_Ryall

Please check again now as I have amended your account.

Your progress should now be showing correctly.

Kind regards,

Johnny

Hettie

This was not helpful and you must not have even read my question in which I stated that I had already deleted and downloaded the app, so it must be the most recent version. Why doesn't the King.com login bring up my progress?

Johnny_Ryall

Hello Hettie,

Can you please go to the iTunes app store and make sure that you have the latest version of the game installed.

The steps in this thread here should help you to synchronize:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Kind regards,

Johnny

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Johnny_Ryall

Please check again now as I have amended your account.

Your progress should now be showing correctly.

Kind regards,

Johnny

All comments

Johnny_Ryall

Hello Hettie,

Can you please go to the iTunes app store and make sure that you have the latest version of the game installed.

The steps in this thread here should help you to synchronize:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Kind regards,

Johnny

Hettie

Johnny_Ryall

Please check again now as I have amended your account.

Your progress should now be showing correctly.

Kind regards,

Johnny

Booster
how to pass level 18332 and you guys stop the booster and the extra moves and my son ahead of me in the game and he still gets the extra move and boosters
Update
Is there a game update available in the game and community?
Next level
1622 not clear
Why my game is crashing all the time. It’s not a stress buster it’s a stress creator 😁
pls upgrade the software you are taking our precious time.
Lost progress
"I am at level 17,000 but lost my old email access, so I recover my lost progress ?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…