Johnny_Ryall
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Johnny_Ryall Level 3
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- Johnny_Ryall
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Hello, There was an issue in this level last year however this was resolved. Could you please confirm, if you are playing on a mobile, that you have the latest version of the game installed. If you are on Facebook, which browser you are using. T…
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Ania, Could you please let me know what device you are using? Does this also happen if you try to connect with mobile data? Kind regards, Johnny
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It could be that these are different events Mike. If you don't mind, could you please post the screenshot. Thanks.
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Hello, Whilst the thread is linked as Candy Crush Jelly Saga, the context applies to events across all of our games. As noted 'It's also possible that some elements may not work as intended' My apologies for the inconvenience.
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hola, Gracias por su pregunta. King Care está disponible en español aqui: https://care.king.com/es/ Saludos,
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Atul, Could you please provide me with more information about the 'special candies' you are referring to. Is this a promotion or an event or a specific booster? Let me know. Kind regards, Johnny
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Hello, Thank you for trying out some steps to resolve this. Could you please run through the rest of the steps here to see if they help with the issue: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-o…
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, Thank you very much for your suggestion. That sounds like a great idea and I'll be sure to pass this onto the Developers. I cannot make any promises that this will change of course. Did you know it's possible to use the zoom function in yo…
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello Jessica, Please refer to this thread for further information: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 As mentioned here, these items but they are not collectibles in the game. They are designed to be used when …
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Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
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Hello, Could you please let me know how you saved your game on your old iPhone. Did you connect to a Facebook or Kingdom account? Kind regards, Johnny
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Hello, The quests are not available to all players, they are still being tested by various groups of players. You can read more about it here: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Ki…
