Johnny_Ryall Level 3

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• Hello, When you transfer your game, only your progress and gold bars will be synchronized. Other items are stored within the game application so they will remain on your old device. Have you created a Kingdom profile to save your game? Kind regar…

  in Kept level but lost ability to build house to get boosters Comment by Johnny_Ryall March 2017
• Hello, Please post your question on the Chinese version of the site: https://care.king.com/zh Kind regards, Johnny

  in (EDITED by CM - Unsupported language) Comment by Johnny_Ryall March 2017
• Hello, Your question was marked as a duplicate as this section of the answer is relevant: 'Due to the nature of feature testing, please keep in mind that it is possible that the feature can be removed at any time if the test group is changed. It'…

  in Following up on “What happened to Chase the Sun event” question Comment by Johnny_Ryall March 2017
• Hello, Could you please follow the steps here to see if they help to resolve the issue: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Kind regards, Johnny Kind regards, Johnny

  in Sound keeps going in and out on Blossom Blast Comment by Johnny_Ryall March 2017
• Hello, This level can be challenging but I can assure you that the level, like all of our levels, can be completed and also without the use of boosters. Try to pick up a strategy before you play again. Here is a YouTube video that shows how another…

  in not enough moves for 2356! only 25 moves to do so many things Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in lost all progress Comment by Johnny_Ryall March 2017
•  Hello, The Candy Crush Soda Saga games team work incredibly hard to release new levels, I think they have done an incredible job with over 1300 levels now available to play. The levels take time to design, test and release and we don't want to rus…

  in I am in a Royal Division contest with over 3 hrs of free play. Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Didnt get Promised free lives and lollypop hammers... Comment by Johnny_Ryall March 2017
• Hello, Thank you very much for your suggestion, I'll be sure to pass this onto the Developers. This might even be something that they have thought of already, but I'm sure they'll appreciate the feedback. I can't be sure whether it's something the…

  in Hey Comment by Johnny_Ryall March 2017
• Hello, Thank you very much for your suggestion That sounds like a great idea and I'll be sure to pass this onto the Developers. This might even be something that they have thought of already, but I'm sure they'll appreciate the feedback. I can't b…

  in Search bar Comment by Johnny_Ryall March 2017
• Hello Marcel, Thank you for posting. If you leave the game app, then we are not responsible for any changes that can occur. The memory reset is a cause of the phone software and memory settings and it is not related to the game. If you are playin…

  in when leaving the game for a short while, the level sometimes restarts even when it was won. Comment by Johnny_Ryall March 2017
• Hello, The Farm Heroes Saga games team work incredibly hard to release new levels, I think they have done an incredible job with over 1600 levels now available to play.The levels take time to design, test and release and we don't want to rush them …

  in farm hero saga level 1645 Comment by Johnny_Ryall March 2017
• Hello, Thank you for posting. In this promotion you will see 3 chests ahead of your current level, along the progress path. If you unlock all of them before the time ends, then you are done with the quest for this event. If you don't you will only…

  in I have passed levels and not received my reward gift boxes Comment by Johnny_Ryall March 2017
• Hello, Thank you for posting. Could you please check that there are no issues with your internet / router. I also recommend checking that your Facebook/Kingdom connection is working: https://care.king.com/en/candy-crush-saga/lost-your-connection…

  in Candy Crush Soda Saga issues on level 375 - Windows 10 - Lumia 640 XL LTE Comment by Johnny_Ryall March 2017
• Hello Linda, Could you please post a screenshot from your game to show the promotion that you are playing. Then I can look into this for you. Kind regards, Johnny

  in I am not receiving time rewards even though I'm passing the levels required. How do I reclaim them? Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Lost all levels Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Didn't pass me to the next level when I spent money to get passed level 965 Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Fraudulent purchases made on my account without consent Comment by Johnny_Ryall March 2017
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