Johnny_Ryall Level 3

Comments

• Hello, Thank you for posting. The site is community and moderator based, so here there is a lot of existing information from players that can help you out. You can use the search function above, the filter system and then if you can't find what yo…

  in How do we get an answer to a question submitted to support? Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Loss of gold bars Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in My game froze for 24hrs and I have now lost all my progress and in app purchases Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Help with user name Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Tech help Comment by Johnny_Ryall March 2017
• Hello, This issue was addressed via a recent game update. Please visit your app store and make sure you have the latest version of the app installed. Kind regards, Johnny

  in Level 2142 Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in I have new profile on facebook. How can i keep my progress from old profile with the new one? Comment by Johnny_Ryall March 2017
• Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To …

  in I was on level 1,4xx and restored my ipad. Gone to the kingdom button and signed in, but now Lev1? Comment by Johnny_Ryall March 2017
• Hello Sam, This is not a service that we offer to our players. I'm sorry that we could not assist you on this occasion. Kind regards, Johnny

  in Pls correct I was the champion of follow levels Comment by Johnny_Ryall March 2017
• Hello Jeanette, Could you please confirm if you still have the coins icon and how many it displays. Thank you, Johnny

  in I never get my coins that other people send me. Could you help? I play the Pet Rescue game. Comment by Johnny_Ryall March 2017
• Hello Pam, Please make sure you have the latest version of the game installed. If you are still having issues, then please can you post a screenshot of the end of level image, where it says why you passed or failed. Thank you, Johnny

  in Level 257 doesn't recognize menu combinations as completed to advance to next level. Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Items missing Comment by Johnny_Ryall March 2017
• Hello Erica, For information about boosters and transferring to new devices, please read here: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 Kind regards, Johnny

  in I bought new phone lost all my booster on all my games Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Problems with gold bars Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Lost progress on candy crush Comment by Johnny_Ryall March 2017
• Hello Kate, We're not ignoring you don't worry. My colleague has messaged you and when available we will reply. Thank you for your patience. Kind regards, Johnny

  in Why are you ignoring me? Comment by Johnny_Ryall March 2017
• Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny

  in Lost my gold bars Comment by Johnny_Ryall March 2017
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